Why there is no user manual?

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    walter monroe

    What may be simple to you is not to everyone. I need a manual or help. I have the files on the hammerhead website but the unit will not see these routes. My understanding is that when unit is online it auto downloads routes. It's connected to WiFi why won't it download routes. And where's the 24 7 chat. I've waited since may, don't feel I should have to wait for couple days for email. I like the unit but no manual is bad.

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    Seth H Shaw

    A PDF manual is an absolute must.

    Even user-friendly devices need manuals and the good ones have them.  It may be intuitive to all at Hammerhead but it's an oversight to think it will be the same for all users.

    I'm surprised you're asking this question. Do it and move on to something else.

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    Dave Morrison

    Utterly ridiculous not having a manual, I've wasted hours trying to establish what the unit can, and can't do. It took 8 months for delivery, at this rate it will take me another 8 months to configure and understand it. I'm really unimpressed.

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    John J. De Tuerk, Jr.

    A good way to shoot yourself in the foot with a new product startup is by not including a detailed manual with the product.  Print is nice, a PDF is a hell of a lot better than nothing at all. 

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    Bernie Pottrell

    'Fraid as a technical author myself, well used to online and on-device electronic help files, I do know for an absolute fact that a pdf manual detailing initial setup, expanding all features of the device right through to hints and tips and aftercare is not just a "nice to have".

    Despite it being the 21st century, most people would prefer to have a printed manual (even if it needs to be a diy print from a pdf file). You can't just flick back and forth through on-screen detailed instructions and expect to remember where you saw that important key press sequence detailed.

    Besides that, its too windy, snowy and cold to go riding here now my Karoo has arrived (bloody typical after waiting since July) and I want to keep warm with my feet up and a good book - or instruction manual (hint hint!) to read.

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    Mick F

    It definitely needs some kind of manual would save having the same question asked over and over and would make setup and and first time using more friendly experience

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    Mark Ueeck

    It should contain at a minimum the URL to a PDF user manual. Not the laughably inadequate version 1.2 document that is currently available on the website, which gives little more information than how to turn the device on and perform some basic setup.  As Bernie Pottrell stated, it needs to contain detail initial setup, expanding all features of the device. 

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    Paul Clark

    What are all the symbols on the top line? Wifi, bluetooth ,cheese wedge? sim card, battery and time.

    Also how do i find out what software update i am running. Been trying to update with no joy for the last hour and a half

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    Vernon Ellicott

    Frankly, I think this is all hype.  Very little information about what Karoo actually does.  No user manual, no data about real features, no nothing.  I asked a question about features and got back an answer that it has all the usual bike features.  Not helpful.  I want to know about specific features, like how many bikes can use it? Will it record certain records? What data does it record and show?  What totals will it show?  Won't touch it until I can read a user's manual and see these things.  

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    Ferdinand Agpaoa

    Concur that a manual / user guide is needed. I often refer to guides. To save a on printing, PDF file will more than suffice which we all can download. 

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    David De Sloovere

    Who reads manuals anyway...

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    Bernie Pottrell

    People who don't want to waste time just guessing perhaps?

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    ethan hollander

    Not looking for massive/detailed instructions , but a basic guide/troubleshooting manual is necessary. I don’t want to wade through a users group to find information.

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    Steve P

    New user. There is a "Getting Started" booklet which is pretty useless but has SIX pages of legal stuff no -one reads. Meanwhile, there is no graphic of the buttons except the overlay (which ruins the display) that you have to peel off to use it. That, IMO, was overthought and underdelivered

     

    No manual is because writing manuals is hard. I know that. I've done that. So you just took a pass. It doesn't have to be printed, but it has to exist. I'm thinking Klein Karoo right now.

    Should the unit be outside to "know" where it is? But wifi is inside and GPS is outside. Discuss please

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    William Meier

    I absolutely agree - this device is not as intuitive as you claim - I am trying to find out why the speed + distance is not working - no clear path for how to fix problem.

     

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    Kennet RIVARD

    Okay, put my wife and I down in the desperately-need-manual camp.  We've followed the on-Karoo instructions, managed to get our devices to connect with our home network, made sure our logins and passwords are the same as our online accounts, and yet we have been unable to sync our rides with our online accounts - mine asked if I wanted to merge online and device data/I said YES/and then it erased everything. My wife has been unable to get hers to sync at all.  

    So, a detailed manual.  Yes.  Along with troubleshooting tips.  

    Oh--two final things - my Karoo arrived with a pair of identical allen wrenches--I had to borrow one of my wife's to install the mount on my handlebars.  And yes, we are completely up to date on software. 

    Thanks.

     

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    Sonja Williams

    I need a manual.  A comprehensive overview of all features and then details and trouble shooting. 

    I still can't get my turn by turn to work.  I don't know what I'm doing wrong.  I'm stuck searching through the forums for information.  Maybe its me, maybe its the device.  A user manual would at least confirm that I'm set up correctly.  All I've been able to do when blindly messing around with the device is delete a five hour ride.  Bummer.

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    Seth H Shaw

    Don't hold your breath expecting to see a user manual of any kind. The company has given lip service to its possibility for over 4 months. When I was told that Apple had no written manual I pushed back hard and said that it's light years premature to be comparing itself to Apple. Silly. There was an implication that perhaps a manual in PDF form was needed after all. Not to be.

    Seems like the company thinks it knows better.

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