Symptom: When a map section is made offline from Settings > Offline Maps, the newly added item appears to make slow progress of download or stays in queued state.
Explanation: This issue is originating from our maps vendor, due to our unique use case. We are working with them to resolve this issue. This also is a transient issue, there are not specific areas that are locked out.
Affects Version(s): All versions
Workaround(1): Please do the following steps:
- Turn on Airplane mode
- Turn on WiFi and connect to internet
- Restart the map downloads from Settings > Offline map section > Add > Select Area > Download
Workaround(2): Please do the following steps if the above dont work:
- Reduce the area of each download
- Use multiple small areas to cover the area you want offline
Comments
4 comments
Sorry, but doesn´t works for me. Tried several times.
I had several maps queued which may be part of the problem of downloads stalling, (each new map went to queued status as each new one was added which seemed odd) ?
One of my maps had an '&' in the name I gave it, I thought perhaps may is a contributing factor ?
Anyway I deleted all maps I had queued and added just one new one - started downloading ok and got to 20% in a matter of a few minutes but then stalled again - I had enlarged the map window to the largest size picking up the whole of South London and North Surrey (perhaps this is the problem trying to take too big a bite of data).
I then rebooted Karoo and added a smaller selection and it immediately downloaded fine, i did a few more of increasing size no problems but larger selections do seem to struggle but are still going. I am currently downloading a big chunk of Sussex its struggling but getting there.
Is it possible to download to PC and then upload to Karoo some other way?
For now I'll just wait for news on this as it does seem to be potentially an issue with the provider.
None of this has worked for me either. I've tried every possible solution that I have read about and nothing still.
Since 3 to 5 days the problem "raised" in another way.
As before for the steps:
-> in combination with 1. a. Reboot
worked to download for one map (then had to repeat the steps again), now I cannot download an offline map any more.
This happens, when I select a new area and this area is only a little one, too.
The following 3 possible things were dislayed in the Karoo:
1. (Often dislayed): "Unfortunately, your ride was stoped".
2. (dislayed every time) Download continuously freezes at "1%".
3. (sometimes): "... "
I hope you will solve this problem
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