Offline Map download is queued, but does not progress

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  • Avatar
    Jürgen Graf

    Sorry, but doesn´t works for me. Tried several times.

  • Avatar
    Tim

    I had several maps queued which may be part of the problem of downloads stalling, (each new map went to queued status as each new one was added which seemed odd) ?

    One of my maps had an '&' in the name I gave it, I thought perhaps may is a contributing factor ?

    Anyway I deleted all maps I had queued and added just one new one - started downloading ok and got to 20% in a matter of a few minutes but then stalled again - I had enlarged the map window to the largest size picking up the whole of South London and North Surrey (perhaps this is the problem trying to take too big a bite of data).

    I then rebooted Karoo and added a smaller selection and it immediately downloaded fine, i did a few more of increasing size no problems but larger selections do seem to struggle but are still going. I am currently downloading a big chunk of Sussex its struggling but getting there.

    Is it possible to download to PC and then upload to Karoo some other way?

     

    For now I'll just wait for news on this as it does seem to be potentially an issue with the provider.

     

     

  • Avatar
    Blake Gentner

    None of this has worked for me either. I've tried every possible solution that I have read about and nothing still. 

  • Avatar
    Jürgen Graf

    Since 3 to 5 days the problem "raised" in another way.

    As before for the steps:

    1. Turn on Airplane mode
    2. Turn on WiFi and connect to internet
    3. Restart the map downloads from Settings > Offline map section > Add > Select Area > Download

    -> in combination with 1. a. Reboot

    worked to download for one map (then had to repeat the steps again), now I cannot download an offline map any more.
    This happens, when I select a new area and this area is only a little one, too.

    The following 3 possible things were dislayed in the Karoo:

    1. (Often dislayed): "Unfortunately, your ride was stoped".
    2. (dislayed every time) Download continuously freezes at "1%".
    3. (sometimes): "... "

    I hope you will solve this problem

     

     

  • Avatar
    Raveen Beemsingh

    yes, we are working on a fix for this, will have an update on this soon

  • Avatar
    Danny Vrijsen

    Raveen, for me the workaround sugested in this post indicates an other bug:

    Workaround: turn on airplane mode, and then to turn the wifi o to conncet to internet. This is possible, so Wifi is on while the device is in airplane mode.

    This is a bug for me because on an android device you lock down all the communication channels by turning airplane mode on. Normaly seen you lock don your wifi, telephone signal, 4G, Bluetooth,... and you can't put them on while in airplane mode.

  • Avatar
    Jeff Ferriell

    Having the same problems, suggested fixes do not resolve.

    nearly always just "..."

  • Avatar
    Jürgen Graf


    After Suggestion from your support I reset the Karoo to Factory Settings.

    - After that, at first the Karoo worked brilliant for a few days including downloading Offline Map Sections (for about 6 pieces). Further 4-5 Offline Map Sections queued or lead to server error messages when trying to donload.

    - Than your new update occured -> another 2-3 Offline Map Sections loaded, but 1-2 stayed with the same problems!!! So again, after the latest update -> It doesn´t work :-(
    -> Even after trying all the Hammerhead Posted troubleshooting steps.
    -->> For me it seems that the map Problem occurs after a amount of Offline Map Sections of about 10+- (or perhaps a special size of MB of the Offline Map Sections!?)

    Now:
    - After loading the device over night the Karoo stays with black screen.

    - I found out -> power button + Select -> leads to reboot settings. The reboot settings screen works, but NOTHING MORE, because

    - I selected with enter (end tried every other button afterwards) -->> after that, the Karoo Screen STAYS BLACK, so UNIT DEAD / Out of order :-((

    Additional Info: The Unit never Fall down, no Crash and no Water / Rain fall to it (only a few little drops one day)

  • Avatar
    Jürgen Graf

    Hello,

    after the last Karoo went out of order, I received the new Karoo and meanwhile I´m really upset to say that the map issue didn´t change anything.

    It is the same as it was with the first Karoo, it didn´t change with any updat, didn´t change with reseting to factory state, resetting account.









    To describe it clearly -> the same problem exists with the new Karoo, from the beginning on, an now, with the latest update, Version 1.5.75.3.

    I tried in any mode with airplane on/off, etc. etc.

    AND TO WRITE IT AGAIN:
    The workaround you mentionied, i qoute:

     
    "Affects Version(s): All versions
     
    Workaround(1): Please do the following steps:
    1. Turn on Airplane mode
    2. Turn on WiFi and connect to internet
    3. Restart the map downloads from Settings > Offline map section > Add > Select Area > Download
     
    Workaround(2): Please do the following steps if the above dont work:
    1. Reduce the area of each download
    2. Use multiple small areas to cover the area you want offline"

    and other tried steps your support wrote me do ALL NOT WORK
    -> does NOT MATTER if an offline map is short or big, it does not download

    -> the smallest section one is able to download quits at 28%

    -> bigger at 1 %

     

     

    In addition to that I´m sad to say that route mapping doesn´t work well, too.

    When i ride along the route (and I tried it many times and I am to 100% on the correct route), the instructions mostly show turn left or right, nearly 70 - 80 % all the time off the ride.

    I hope you can fix this soon in the next two weeks, so that i can use the unit, and I hope you are on the issue.

    you wrote 2 months ago:

    "

    Raveen Beemsingh
     yes, we are working on a fix for this, will have an update on this soon"

    I can be wronng and I´m sad to say but I have the feeling, because of the workaround you provided here and me, seem to show me, that you didn´t find out whats wrong until now with the mapping issues.

    Otherwise the Karoo is useless for me.

    For Details, see the Attached Screenshots: All the turn indicator arrows in the Fotos show in wrong directions, not along the route where I am riding along in the moment.

     

    Best wishes

    Jürgen Graf

     

     

  • Avatar
    Blake Gentner

    Hey there Raveen. So it’s been three months since you said that you were working on a fix. A fix for a problem so fundamental to the advertised functionality of the unit. Your stated response to the issue (problem with the map vendor because of our unique use case) points to completely inadequate and useless pre release testing.

    Were there no discussions about this with them - hey, we’re trying to release something that may stress your servers, can you handle it?

    The fact that your workarounds don’t consistently work are absurd. My Karoo has been sitting in a drawer, pulled out for the software updates, tried to download a map and then put back in the drawer because of the functional failure of your software to deliver what’s been promised.

    When will this be resolved???

  • Avatar
    Raveen Beemsingh

    Hi Blake and others,

    I am happy to report that we have made massive progress in this area. the next ATG group will be testing this fix and should be available soon for general release. Very excited to have a fix for this long-standing issue.

    Thanks

  • Avatar
    Tom Paskey

    I’m on board with Blake - here I sit the night before leaving on a trip that I NEED mapping for a new area, and have had absolutely NO luck downloading a map onto the device!! This is just wrong - a major feature not living up to advertised hype!!! Get with it Karoo.....

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