How-to: Link Accounts and Import Routes

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    Reginald Brown

    When I attempt to follow these instructions for Garmin Connect, it says "Cannot import: Cannot import this route"

    When I attempt to use the Chrome add-on from the route in GC, it says

    "Cannot import this route

    The list of websites that we can import from and other support resources are available in our Help Center."

    Which links to this article, which lists Garmin Connect as compatible. Your import process is borked, I'd say. 

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    Barry Voeten

    Reginald's problem is still there. Converted someone's ride to a strava route.

    https://www.strava.com/routes/22051852

    Then click the extenstion (fullscreen shot, otherwise the extension message disappears)

     

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    Steffen Ørskov

    Hi. I'm not able to import my own routs from strava link.

    I get this error: Cannot import: Cannot import this route from Strava.

    Please assist.

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    Jan Brugård

    I have the same problem. It used to work fine, but a while ago it stopped working in both plugin and dashboard (independently of browser and platform),

    Saving a gpx from strava and then uploading it to dashboard works.

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    Ken Schollenberger

    Any fix for the route grabber?  I'm having the same issue.

     

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    Colin Livingston

    Glad I checked this out before buying, but I can't import/grab an activity from Strava using the Chrome extension either - seems like a major blocker

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    Dennis Bareis

    Chrome Extension not working here for Strava either (Komoot works).  Actually importing via the dashboard (https://support.hammerhead.io/hc/en-us/articles/360004171654-How-to-Import-a-GPX-on-the-Dashboard) also doesn't work!

    Shown by Extension

    ~~~~~~~~~~~~~~~~~~~

    Cannot import this route from Strava

    The list of websites that we can import from and other support resources are available in our Help Center.

    Learn more about this extension...

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    Dennis Bareis

    I only just got the device so I'm not sure about what they say is the reason, but workaround 1 worked for me: https://support.hammerhead.io/hc/en-us/articles/360038194573-Unable-to-sync-Routes-Activities-between-Strava-and-Dashboard

    I still see NA() but that seems to be an unrelated issue.

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