Issue: Some users have issues with their Strava accounts where they are unable to import Routes into the Dashboard or Vice-Versa.
Explanation: This is due to an update on Strava's authentication tokens, that needs to be refreshed.
Step 1: Sign out of your Strava account.
Step 2: Disconnect Strava on the Karoo and the Dashboard.
Step 3: Log out of the Dashboard.
Step 3: Log back into Strava and your Dashboard account and connect it again.
Open "dashboard.hammerhead.io" on a "Private Browsing" tab in Firefox or "InCognito" in Google Chrome. Try connecting
If the issue still persists, please write to firstname.lastname@example.org and share the Strava link and the GPX file of the Route.