Karoo 2 Pre-Order Process

Overview:

We will begin shipping the first Karoo 2 units in late October. Pre-order units are moving quickly and pre-orders placed now are projected to ship in November and December. Your $99 USD refundable pre-order deposit will ensure you have access to one of the first units. We will ship your Karoo 2 once you have applied the $99 USD pre-order credit to the full $399 USD purchase price. 

• The units will begin to ship to our earliest pre-order customers in late October. Later pre-orders will ship in November and December.
• When your unit is ready to ship we will email you to complete your purchase and apply your $99 USD pre-order credit to the full $399 USD purchase price at checkout.
• You will have one week to complete your purchase to assure you maintain your original place in line.  
• If you miss this window we will ship your Karoo 2 as soon as possible once you do complete your purchase. 
• Please contact support@hammerhead.io if you have any other questions.

Process:

• Go to www.hammerhead.io
• Click on “pre-order the Karoo 2”
• Proceed to checkout, enter your payment details and your personal details, and complete your refundable $99 USD pre-order down payment.
• Once checkout is completed you will receive a confirmation email an order number.
  
• When your unit is close to shipping we will send you an email with a pre-order code to be applied to the Karoo 2 Product and complete your purchase.
• Apply your $99 USD pre-order credit to the full $399 USD purchase price.
• Once you have completed your purchase, you will receive a confirmation email with your order number.
• When your unit ships you will receive an email with tracking information.
• You will have 45 days from the time your Karoo 2 arrives to contact us for a full refund if you chose to return it per our Satisfaction Guarantee  

Questions:

When do pre-orders ship?  The first Karoo 2 pre-orders are on track to begin shipping in late October with later pre-orders going out in November and December. Our team is working around the clock to hit the hardware milestones required to make this happen. The ongoing effect of Covid19 on global supply chains, as well as the intrinsic risk in scaling hardware production present the possibility that this date may be pushed back by a few weeks. 

We will give pre-order customers constant updates, and bring them “behind the scenes” to follow along as we bring the Karoo 2 to life. Finally, $99 USD pre-order deposits are fully refundable at any time. 

I have a cycling trip coming up and need to plan! Can I get my unit in time? We will provide a shipping estimate at checkout as well as regular updates to pre-order customers. Please get in touch with us at support@hammerhead.io if you have any further questions and we will do all we can to provide further details to you. 

When will regular sales go live? Once we scale up production this Fall, beyond our pre-order demand, we will be able to offer Karoo 2 for regular sales.  

Can I apply Holiday discounts to my pre-order if my unit is yet to ship? Because Karoo 2 represents the latest in future cycling computer technology we have no plans to discount this product. 

What if I want my money back? Your $99 deposit is fully refundable. Get in touch with us at support@hammerhead.io so we can process this for you. Once your unit is received you have a further 45 day to return the unit for a full refund to the payment method we have on file. See our 45-day risk free trial 

What if I’m not sure about trying the Karoo 2? Once your unit is received you have 45 days to return the unit for a full refund to the payment method we have on file. See our 45-day risk free trial