While you can keep riding with your Karoo 1, as a valued Hammerhead rider,
we want to offer you the opportunity to upgrade to Karoo 2.
How does it work?
- Purchase your new Karoo 2 device(Do not purchase any Bundle/Combo)
- Respond to your Karoo 2 order confirmation email with the words ‘Trade In Karoo 1’ and our Support team will then reach out to process the trade in request.
- A prepaid shipping label will be emailed to you from email@example.com within 12 - 15 business days.
- This email will be a Support Ticket.
- The subject line will be "Hammerhead Trade-In Return Instructions".
- If you can not find the email with Return Instructions in your normal inbox, it is worth checking in your SPAM or Junk mail section.
- Package up your old device, affix the shipping label, and send it on to be deconstructed and recycled to the full extent allowable within 10 days of shipping label receipt.
- Once received, we will verify the device against the details provided.
- Your rebate credit will be posted back to your original method of payment on your Karoo 2 order within 12 - 15 business days of successful processing of the trade-in unit
- Terms and conditions apply. Please see below.
Hammerhead’s 'Karoo 1 Trade-up' Program - Terms & Conditions
* Offer valid on new Karoo 2 purchases on www.Hammerhead.io. Trade in forms must be submitted within 45 days of purchase. An approved trade-in unit must be shipped within 10 days of shipping label receipt from within eligible territories. Unit received will be verified against details provided in the Trade Up form completed by customer. A rebate in the form of a credit to the original method of payment will be issued after expiration of the 45-day return period and approximately 60 - 75 days after successful trade-in device receipt and processing. Rebate value is limited to trade-in of a single device. Multiple devices will not be eligible for additional rebate credits. This offer is not redeemable for cash or gift cards, nor is it valid toward previous purchases. Void if altered, copied, transferred, auctioned or sold. Offer valid on in-stock items only. No rain checks issued. No substitutions. Offer not valid for prior purchases. Offer not valid on purchases of any Bundle/ Combo.
Please note: Trade-in units are not eligible for return and/or change of mind processing.
Eligible Territories: This offer is valid for shipping, processing, and trade-in return shipping to/from Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, the United Kingdom, and the United States of America. Other restrictions may apply.