Hammerhead Trade-In | Trade-Up Program

What is ‘Trade In | Trade Up’?

For a limited time, we invite you to trade-in your current cycling computer and trade-up to a Karoo 2 with a generous rebate offer.

Eligible Territories: This offer is valid for shipping, processing, and trade-in return shipping to/from Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the United Kingdom, and the United States of America. Other restrictions may apply. 

Karoo 1 trade-ins only: In addition to the above - South Africa. Other restrictions may apply. 

How does it work?

• Purchase your new Karoo 2 device(Do not purchase any Bundle/Combo)
• In your virtual shopping cart, click the box for Trade In / Trade Up
• Your order confirmation email will contain an invite link to the Hammerhead Trade In / Trade Up Program
• You will be asked to provide your order number, name, contact information, trade-in device make/model, and photos (front & back) of the trade-in device
  
• Submit the completed form within 45 days of your Karoo 2 order placement.
• Search for reset instructions specific to your current cycling computer and wipe your device of all personal data
• A prepaid shipping label will be emailed to you from support@hammerhead.io within 10 - 12 business days 
  • • This email will be a Support Ticket.
    • The subject line will be "Hammerhead Trade-In Return Instructions".
    • If you can not find the email with Return Instructions in your normal inbox, it is worth checking in your SPAM or Junk mail section.
• Package up your old device, affix the shipping label, and send it on to be deconstructed and recycled to the full extent allowable within 10 days of shipping label receipt 
• Once received, we will verify the device against the details provided
• Your rebate credit will be posted back to your original method of payment on your Karoo 2 order within 60 - 75 days of successful processing of the trade-in unit
• Terms and conditions apply. Please see below.

Hammerhead’s 'Trade In | Trade Up' Program Terms & Conditions

As a customer, you are subject to Hammerhead’s Terms of Use and Hammerhead’s Privacy Policy as well as the following additional Terms & Conditions for Hammerhead's 'Trade In | Trade Up' Program:

* Offer valid on online purchases made on, or after, [December 22, 2022] and before [January 31, 2023 at 11:59pm EST]. Trade in forms must be submitted within 45 days of purchase. An approved trade-in unit must be shipped within 10 days of shipping label receipt from within eligible territories. Unit received will be verified against details provided in the Trade In | Trade Up form completed by customer. A rebate in the form of a credit to the original method of payment will be issued after expiration of the 45-day return period and approximately 60 - 75 days after successful trade-in device receipt and processing. Rebate value is limited to trade-in of a single device. Multiple devices will not be eligible for additional rebate credits. This offer is not redeemable for cash or gift cards, nor is it valid toward previous purchases. Void if altered, copied, transferred, auctioned or sold. Offer valid on in-stock items only. No rain checks issued. No substitutions. Offer not valid for prior purchases. Offer not valid on purchases of any Bundle/ Combo.

Partner retailers: Riders may also take advantage of the trade-up program at local participating independent retailers. Please reach out to your local  independent retailer to confirm their participation in the program.

To trade in your device at a participating retailer, simply present your device to the retailer. Once the trade-in value is determined, you must give the device you want to trade-in to a store associate and relinquish all ownership of that device.  You will then be given the appropriate trade-in value on an in-stock Hammerhead Karoo 2 cycling computer. All other rules and regulations apply.

Please note: Trade-in units are not eligible for return and/or change of mind processing. 

Eligible Territories: This offer is valid for shipping, processing, and trade-in return shipping to/from Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the United Kingdom, and the United States of America. Other restrictions may apply. 

Karoo 1 trade-ins only: In addition to the above - South Africa. Other restrictions may apply. 

Frequently Asked Questions:

I changed my mind, can I get my old cycling computer back? 

No. All trade-ups are final and we are unable to send your unit back if you change your mind. Even if you choose to return your Karoo 2, we will not be able to return your original device or issue your rebate. 

Does my current cycling computer have to get to you within two weeks?

No. You only need to complete the Trade-In form within 2 weeks. Then, pop the trade-in unit in the mail within 10 days of receipt of the return shipping label we send you.

What if I forget to request a trade within 45 days?

We are running this trade-up program for a limited time, so it is important that you complete your Trade-In form within 45 days of your order and ship the trade-in device within 10 days of receipt of your shipping label in order to take advantage of this offer. We will not be able to extend the program or make special exceptions.

Does my Trade-in unit have to be in a “working condition”? 

Yes. Your Trade-in unit must be in one piece, able to turn on, with no major cracks to the display. 

Eligible Devices and Values

Do you live in the United States / European Union / United Kingdom / Canada / Australia?
Find your current device on this list:

In South Africa, this program is only eligible for Karoo 1 users at this time.