- I have ordered a new Karoo 2. Will it ship with this part?
- Starting September 1st 2022, it's most-likely that your new Karoo 2 will have this update. If you have ordered your Karoo 2 on or after September 1st 2022, Hammerhead will provide you with one for free.
- Starting September 1st 2022, it's most-likely that your new Karoo 2 will have this update. If you have ordered your Karoo 2 on or after September 1st 2022, Hammerhead will provide you with one for free.
- Why is Hammerhead releasing this update?
- Hammerhead strives to continually improve our products, the Karoo 2 USB-C port is IP67 sealed and will always protect the device internals from dust and water. This port has plated connectors to protect from corrosion, however in some cases use in severely salty, muddy or dirty conditions can lead to corrosion on the USB-C port connectors. Hammerhead decided that an update will allow greater protection and a longer life for all Karoo 2 devices used as our daily tools of adventure.
- Hammerhead strives to continually improve our products, the Karoo 2 USB-C port is IP67 sealed and will always protect the device internals from dust and water. This port has plated connectors to protect from corrosion, however in some cases use in severely salty, muddy or dirty conditions can lead to corrosion on the USB-C port connectors. Hammerhead decided that an update will allow greater protection and a longer life for all Karoo 2 devices used as our daily tools of adventure.
- I have been using my Karoo 2 in bad weather. Is it damaged?
- The Karoo 2 has an IP67 USB-C port and is always sealed from damaging the internals of Karoo 2. Most likely your Karoo 2 is still completely fine. If your Karoo 2 has any issues with charging Hammerhead will cover it under warranty. If you want to protect your USB-C port from mud, salt and other contaminants we recommend this update.
- The Karoo 2 has an IP67 USB-C port and is always sealed from damaging the internals of Karoo 2. Most likely your Karoo 2 is still completely fine. If your Karoo 2 has any issues with charging Hammerhead will cover it under warranty. If you want to protect your USB-C port from mud, salt and other contaminants we recommend this update.
- Who needs this part and why should we get it?
- Anyone who would like to have less gunk in their charge port and more confidence in protecting their Karoo 2.
- Anyone who would like to have less gunk in their charge port and more confidence in protecting their Karoo 2.
- How can I get one of these updates?
- All existing customers actively subscribing to receive software update emails will receive an email with details on how to purchase the USB-C Cover Kit. Purchase is currently limited to two per customer.
- All existing customers actively subscribing to receive software update emails will receive an email with details on how to purchase the USB-C Cover Kit. Purchase is currently limited to two per customer.
- I had broken the bottom shell of my Karoo 2 when removing it from mount, does this part come with improved material?
- Yes, the Shell B (Tail part of the Karoo 2) has been redesigned and improved. It is now stronger and includes the new and fully attached USB-C cover. This part, a Torx screwdriver, and two screws are shipped with every USB-C Cover Kit.
- Yes, the Shell B (Tail part of the Karoo 2) has been redesigned and improved. It is now stronger and includes the new and fully attached USB-C cover. This part, a Torx screwdriver, and two screws are shipped with every USB-C Cover Kit.
- How to install this part?
- Please see: Karoo 2 - USB-C Cover Installation
- Please see: Karoo 2 - USB-C Cover Installation
- Can I purchase additional spares?
- Yes, this part is available for purchase should you want more than one.
Please submit a support request here if you have multiple Karoo 2 units and we will help you with placing a single order for your USB-C Cover Kits.
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