Strava Client Error

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Thomas Matlock

I am getting an error when I try to upload my ride both on the Karoo 2 and the computer.  This is very frustrating.

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    Nich Tsuchiya

    Same here, "Strava Client Error" on two different units. Also similar message "Cannot upload this FIT file (error: Other Error)" when trying to sync to Strava from Hammerhead dashboard. What's going on?

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    Donald McCormick

    Sams here! Exact error as Nich, just started today

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    VJ Arizpe

    Mine just worked. Not sure what the issue was.

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    Ross Groom

    I am unable to upload from the unit "strava client error" but syncing from the online dashboard works fine. Please notify when fixed.

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    Ali

    Hi Ross, I have addressed this issue here: https://support.hammerhead.io/hc/en-us/community/posts/1260801725030/comments/1260802884209

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    Brent Derksen

    This issue is still happening for me.   Signed out of both accounts and seemed to fix the error for a day.  Now the error has returned.

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    End Gegner

    Same her
    Since the last update

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    Terry Johnson

    Same problem. It started with new update yesterday.

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    George Ames

    Yep, has become an issue for the first time since the update yesterday. Have done a full factory reset and it’s no better

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    End Gegner

    Now is working for me

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    Terry Johnson

    Yesterday's ride uploaded to Strava sometime during the night, thought problem was fixed. Finished a ride a few minutes ago and it won't upload to Strava but did upload to Ride GPS. Very frustrating. Is there a way I can remove the update that caused the problem? Maybe next time try an update before sending it out?

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    Brent Derksen

    Today’s ride I received client errors for both Strava and Ride with GPS

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    David Neal

    Well I got error today trying to upload my ride to strava before receiving the new update. I could upload my ride on Thursday ( the last day I rode) tried all the logging in and out of accounts etc.. no luck) do here we sit ... waiting ....

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    Sven Migot

    I'm having this issue too. Nothing works. Uploads to RWGPS fine. Is there a fix coming??? 

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    Ronald Reith

    I have gotten this error several times and have had my Karoo 2 for 45 days.  This is frustrating not to see ride data populate to Strava, especially since there is no BT to the phone and wi-fi only.  This computer is not performing up to the expectations I had compared to competitor products. If the support cannot quickly respond to user issues and solve problems, I have no choice but to switch back to competitor products.  Terribly frustrated by my experience with the Karoo 2.

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    Adam Wade
    • Edited

    Try going into your Hammerhead Dashboard and check your Units under Settings. After the most recent Karoo update, I noticed my units switched from Imperial to Metric. I just checked the Settings in my Dashboard and noticed the same thing had happened and that the Units were set to Metric. When I made the switch to Imperial under my settings, it seemed to fix the sync with Strava. Hope this works for everyone else. 

    Cheers!

    -Adam 

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    Sven Migot

    Thanks for the tip, but my units are set to Imperial. 

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    Adam Wade

    I also switched the Ride Upload Mode to Manual. Not sure if that made the difference. 

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    Ronald Reith

    Thanks for the tip . . .i checked the units and they were both set to imperial. However, after I checked it, the upload went through. Not sure of cause and effect, but hopeful these issues can be resolved for normal functioning on a regular basis.

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    Bryan Lundquist

    This is happening to me now. @hammerhead team - any advice? Tried the tricks listed in this thread but so far no luck.

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    Shruti
    • Edited

    Hi All, 

    We had a temporary outage affecting Strava sync, our development team has successfully resolved the problem, and syncing with Strava should now be working as expected.

    We had posted the updates on this event on our community forum: Strava Sync Outage – We're Working on It!

    Thank you!

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