Is Dashboard down right now?

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Greg Merritt

• June 11, 2021 21:42

I can log in, but Rides, Routes, etc. do not load on their respective pages. ("Loading more rides..." etc., nothing loads to finish off the pages.)

Tried logging out/in, clearing cache, incognito window, etc.

Thanks!

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• Official comment

  

  Akhil

  • June 14, 2021 10:05

  Hey All,
  
  We have identified the root cause behind the login issues on the dashboard and our team has ensured to resolve it! We do sincerely apologize for the inconvenience caused and we have taken necessary countermeasures to avoid such issues in the future.
  
  Thank you for your continued support :)

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  Jonathan Greene

  • June 11, 2021 22:55

  I was logged out on my K2 and it took quite a few tries to get back in earlier … not sure if that’s related.

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  Greg Merritt

  • June 11, 2021 22:57

  Thanks Jonathan -- I took a look just after seeing your comment, and my Rides & Routes are now loading on the Dashboard windows.

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  Jonathan Greene

  • June 11, 2021 23:00

  I just added a route for tomorrow so looks good but something was wacky earlier … between 2-4 ET for me. 

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  George Gardner

  • June 11, 2021 23:09

  So frustrating.  I'm heading out on a two-week bike adventure tomorrow.  I spent an hour trying to get my routes to update.  After trying everything else, I finally reset to factory settings.  Then, after lots of trying I was finally able to log into my Karoo and now it's been over an hour trying to sync data.  If it eventually syncs properly, I will then need to reconnect all of my sensors and recreate my screen layouts.  Not sure what else.  If Hammerhead had sent out a notification about their downed website this never would have happened.  This is not the way I planned to spend my last night at home.  Ugg!  Thankfully, my wife is a saint.

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  George Hagstrom

  • June 12, 2021 00:18

  I too am unable to connect to the dashboard (for the past 45 minutes since around 730 Eastern), either on my Karoo 2 or online. Also, my Karoo has made it look like it has deleted my latest ride (and maybe all my rides).

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  Collen Kelton

  • June 12, 2021 00:38
  • Edited

  I haven't been able to upload or use the dashboard for about 8 hours now.

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  Collen Kelton

  • June 12, 2021 00:40

  From time to time it will tell me "Error 504"

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  Ringo De Smet

  • June 12, 2021 15:08

  17h passed since Greg posted opening message of this thread. I still encounter the same problems. Uproad of rides also don't work from the Karoo 2. Hope it gets fixed fast.

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  Jonathan Greene

  • June 12, 2021 15:28

  I’ve had issues uploading for weeks not hours. My Karoo needs to restart before it will upload and only then manually … annoying but it works.

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  Saad Mufti

  • June 12, 2021 15:33

  not working for me either. Dashboard website front page loads but nothing shows in Rides or Routes. Can anyone from Hammerhead chime in?

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  Ali

  • June 12, 2021 15:35

  Dashboard Outage, please be advised. The team is working urgently to resolve the issue. Updates will be posted on here: https://support.hammerhead.io/hc/en-us/community/posts/1260803833049--OUTAGE-Login-issues

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  Tom Kenny

  • June 12, 2021 16:03

  Yeah, I can't get into the dashboard either.  Very frustrating

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  sigeb

  • June 12, 2021 17:53

  I get a blank page. Was für eine Scheiße!!

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  Bruce Carter

  • June 12, 2021 17:59

  I am having the same issue.  I get a blank screen, I am in the US.

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