Do you like the new "in-ride look"?

Comments

370 comments

  • Avatar
    Kristóf Szabó

    I just spent 20 minutes to redesign the new UI (it is just a fast draft). This is my suggestion if the separated data fields will have functions in the future and it is necessary:

     

     

    What do you think?

    Hammerhead, please feel free to use this design or part of this design.

     

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    Bikespot

    Step back Hammerhead.
    This restyling is really ugly...it devalues the product.
    Who came up with this design?
    They look like the data fields of a gps from the 90s, but a cheap gps.
    All the glamor that the Karoo 2 had is gone...horrible, it had a 10 field data page and now I have to change everything because I can't really see the digits, they have gone down a lot in size.
    Before:

     

    After:

     

    Awful.

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    Guy C

    It’s bloody awful. It’s completely ruined the sense of a unified screen.

    I’m literally WTF.

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    Yosh

    Text size for fields values are too small and text size field names can be smaller

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    Björn Lexius

    Fully agree. I hope there will be an option to go back to the „real“ dark mode. It was way more pleasing aesthetically and a big reason to enjoy using the device, as it was the best looking on the market.

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    Miro AK

    I totally agree with Kristóf. I do not like the new look at all and I’m typically excited and open for UI updates. The field names now take more space than the actual metrics. The old look was much cleaner and looked far more modern.

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    Guy C

    There’s a thread over at Reddit. The feedback there is that everyone hates it.

    Hammerhead. Who tests your UI? When your user base dislikes it this intently you have a problem.

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    Ignacio Rosales

    It's terrible. I haven't updated and I'm not updating until there is an option to keep the previous look.

    I really can't figure out what they were thinking. The UI is one of the strong selling points of the Karoo, when comparing it to Garmin devices. 

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    Aaron J. Humphrey

    Did the designers lose a bet? This is horrible and difficult to read. I’m disabling the auto update on all 3 K2s in the house. I showed my family and they all shuddered in revulsion. Seriously, if I wanted a garbage-looking hard-to-read interface I would have kept the Garmin. Hopefully this gets reverted, otherwise maybe we need to re-think what device we use.

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    César Maestra

    Can't believe this...real step back. It is VERY ugly..at least give us the opportunity to choose between old and new skins

    Be sure I will not update until my current design is kept

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    Chemapo

    I’ll try it tomorrow and will see, my main concern is how are you actually prioritizing the product features, is this really the feature that is bringing the highest value to customers ????? Clearly not, you are investing where you shouldn’t.

    At least give the option to pick old VS new UI, gather the data on what the people prefers.

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    Ali

    Jud - I mentioned above, by giving the options to the users. By keeping the new UI and by also introducing options to switch back to the old UI. A much wider section of community riders have liked the new UI and reached out to us to share their satisfaction and support with us. Users will be getting the option to chose between the two designs.

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    Steve MacMillan

    Oh dear, oh dear, oh dear!!! Another complete waste of time and resources from the rapidly declining Hammerhead brand. As had been mentioned before by a few folks on this forum, the acquisition by SRAM has been the catalyst for disaster!

    The recent thread asking what owners would like to see in a K3 computer had a lot of ideas ... but ... did anyone see this update coming??? I think we all know the answer. What the actual f@#$ have they just done?

    A response from Hammerhead would be appreciated but we all know how unlikely that will be!

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    Nicholas T

    I will also chime in and say overall the UI layout is not great and I preferred the old style.  The biggest issue for me is the drop in font size for the data fields.  I don't need bigger labels.  I know exactly what data is on what field.  I need the numbers to be as big as possible because my eyesight went to hell after 40something and I don't ride with prescription glasses.  It's a big step back for me and I cant upgrade until the font size is fixed.

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    Ali

    Hi All,

    We appreciate the time you all have devoted to provide us the continuous feedback on the new update. Although, from the support team we cannot provide any immediate solution to end users, I assure you that all the feedback has been shared with the Product team. Once I have more update from the Product on the next steps, I will be happy to share them with you all.

    Note: Please expect slower turn around times as we are overwhelmed with incoming inquiries relating to currently ongoing Karoo 2 sales and trade-in requests.

    Thank you.

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    Pit Neitemeier

    I agree that most of the Karoos UI (pre update) was visually appealing.

    But even before this new Update the UI was never very glanceable.
    - Data fonts were thin and small with lots of unused space
    - The control center is grey on grey with tiny fonts and icons (I always confuse battery save with sounds and then suddenly the screen is off instead of having sound).
    - The icons in the in-ride screen are so small they could just as well be dots or left out entirely.
    - The icons in the app drawer are the same, they are so small that they are entirely pointless.

    The new UI does not improve on the above, but makes it even worse by making the data smaller. In addition, in contrast to previous UI changes it is not visually appealing at all:
    - The size of the gaps between boxes change depending on wether you have a route loaded or not. This looks absolutely hideous.
    - 3/4 of the boxes is whitespace, which is neither good use of space, nor visually balanced. Everything is just concentrated on the right.
    - Floating boxes on the middle of the map when there are button icons or arrows present. Who the hell thought “Oh hell that looks great!”? No one.
    - Massive discrepancies between data fonts due to two line titles in narrow boxes
    - Two line titles. I hope this is just a bug, no one in their right mind would think this is a good idea?! Right?
    - This might be personal, but why exactly are the icons green? Color coded data fields are not possible, but green icons! Thats the most efficient use of our “best in class screen!” Yeah surely…

    As a summary, I really do not mind a boxed layout, even round boxes would be fine. But it is completely unacceptable to ship such a half baked clearly untested and not well thought out solution. UI changes are one of the most important things to get right and what Hammerhead has done here clearly is the complete opposite.

    This is something that should result in a public response by a Hammerhead spokesperson where they line out what changes they are making to the company to ensure something like this does not happen again.

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    Guy C

    Ok chaps - can we keep this OT if possible, otherwise the thread will be locked/deleted I'm sure and HH need to see why their users are unhappy.

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    CaptShadow

    I have updated just a few hours ago before reading this post and get at glance of what it looks like.

    It is terribly disappointing and is a very serious step backwards in terms of readability.

    Honestly, I'm just grumpy about it.

    The existing layout was very pleasant and readable. With all possible suggestions made for other improvements, time is being spent on this decline. The only hope is that next release this will be rolled back soon.

    Reluctantly go cycling tomorrow....

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    Eduardo Gomez

    This last update is terrible, my gps now looks a low cost gps

    Please HH, think about what you have done on this update and go back to the previous UI which has lots of points to improve and don’t invent things like this!!

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    Donovan Dewey

    This is, bad. One of the biggest reasons switching over to HH was the clean modern UI. This is a huge step back. Please revert back. Serious question, anyone know how to load a previous version firmware?

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    Guy C

    Just back from a quick hourly ride with it as in pushed for time today.

    I absolutely hate it. It looks like a £50 unit now. The light grey behind the black blocks is just awful.

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    Bikespot

    I would like to expand with data my dissatisfaction with this new interface of layouts.
    In my case I have the page with 10 data fields (I have already indicated it previously)
    With the layout of 10 data fields, before the update the size of the digits was 69px high

     

    Now, with the update and with the HammerHead advertising, the new layouts should improve visibility.


    Well, with the new layout of 10 data fields, the height of the digits is 48px, that is, the size of the digits has been reduced (which is what really matters when we look at the screen) by 30%
    How can reducing the size of the digits by 30% improve visibility?
    XD

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    Jud Dowling

    WTF Hammerhead.. You've made the data numbers smaller
    Why???
    I really can't believe all the things K2 owner's have asked for to improve the device and you have a meeting and decide to make the data harder to see. Just what is going on or does nobody actually know or care anyone ..

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  • Avatar
    Kristóf Szabó

    It is 45 replies while I post my opinion. It is one of the busiest thread on this forum. It seems everyone (here, on reddit, on facebook groups) do not like / hate the new UI.

    My suggestions for Hammerhead:

    • Reply to customers (at least here) to calms down the mood. My opinion it can stops the sudden Karoo sales by the customers
    • If it is technically possible post a workflow how can we downgrade to 1.386.1509
    • If the downgrade is not possible roll out a new firmware as soon as you can with the legacy UI
    • If you do not want to use the legacy UI (some reason), you should redesign the new UI to looks very-very(!) good until the next release, and you should communicate this intention to us. My opinion it is necessary because as you can read here (and on reddit and on facebook groups) the users are indignant on the new UI, and as you can see from the number of replies this is a very important factor of the Karoo users. I do not think worth it to loose a lot of customers with just a self-serving UI design.
    • You should rethink if you would like to work in the future with the UI designer(s) who did this, and the QA(s) who accepted this.

    I know these are hard words from me, but this is a hard mistake from you.

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    Donovan Dewey

    Over the 2 years I’ve had my Karoo 2, I’ve come to respect HH. They do a lot of things right, frequent updates, implements requested features (sometimes) and overall feel heard. This updated UI is garbage, yes. How will HH handle this is what I’m interested in. And if this truly is the future of the Karoo (and Karoo 3) I will be looking at the other 2 brands hard. I don’t want to, I’ve loved my Karoo 2. Please fix HH!

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    Guy C

    Rode it again today and still loathe it.

    It’s a total mess. Typography is ill-sized, not centred, text is too big, space is wasted.

    It’s off the bike until this is sorted.

    I’m also struggling to see when I’d want to take my eyes off the road long enough to start moving tiles. Once I set a computer up it’s pretty much set. I know where my data fields are and my eye can naturally fall to where I need to look.

    Until someone guts the UI that is.

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    Grzegorz Ossolinski

    Unfortunately, the new interface design is bad. With 10 fields, the data is completely illegible. Ugly design, poor typeface.

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    Stephen Craske

    I get there's a lot of hate for the new UI, but some of these posts are over the top. Companies make mistakes, hopefully they will be able make it clearer in the next release, but what I don't get is how any of you manage to ride a bike and not die when you spend so long looking at a bike computer? Why not cut down what you show on each page so its larger and clearer then do the analysis at the end of the ride?

    The functionality of the head unit hasn't changed so nothing is lost and all the data is still there and logged.

    I personally like the new look, its clear enough for me, I only show 4 data fields per page, that way I can glance at whats most important to me. I get that everyone is different and people generally don't like change, but dial it down a bit, being angry and aggressive isn't conducive to change and collaboration.

    Obviously this is all in my humble opinion.

    *Raises shields* and awaits the flak

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    Todd Dry

    No! It's a disaster!

    How does someone think that, as a cyclist, I want to see INTENSITY FACTOR on the screen that I configured instead of IF? Or TRAINING STRESS instead of TSS? And then how was the decision made to display HR instead of HEART RATE? There's no consistency.

    I configured the screen. I'm interested in the data, not the title of the field. With this update Hammerhead has succeeded in making the device harder to read.

    How does something like this even make it into production? Who is the Product Manager?

     

     

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    Anna Ronkainen

    Awful. Not going to upgrade until this is reverted.

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