Navigate to home shows eternal ‘preparing route’

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Bas Roset

• October 30, 2023 06:48
• Edited

First time Karoo 2 user. Happy overall, coming from an Edge 530. Surprised by the beautiful screen and good battery life (12hrs estimated, with 4 sensors connected, navigating all the way).

I’ve added my home address and tried to navigate to ‘home’ from the ‘ride’ menu. However, the navigation bit at the bottom kept saying ‘preparing route’, with no navigation details or correct arrow pointing the way. In the end I just created a new route in Komoot, and synced the Karoo using my Mobile Hotspot on my my phone.

So I have a workaround, but what did I do wrong? Should I have ended the route I was following, or did I have to be connected to the internet to create this route?

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  Andrzej

  • November 03, 2023 12:08

  Hi

  Have you try Navigate to have in defferent location?

  I had this issue one time but usually it works perfect.

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  Bas Roset

  • November 03, 2023 12:32

  I tried to navigate to two different places, both intimately showed ‘preparing routing’. Only when I created a Komoot route to a certain place, it navigated. Will try again soon

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  Andrzej

  • November 03, 2023 13:00

  It's strange. I used navigate to home 2 days ago and it worked.
  Maybe it depends of the distance.

  Maybe if distance is long it needs more time to count.

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  Bas Roset

  • November 03, 2023 13:25

  In at least 2 of the instances it was approximately 20-25 KM's and after 5 minutes of calculating I cancelled the action. Am I too impatient?

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  Andrzej

  • November 03, 2023 18:34

  For sure 5 minutes is too long.

  Last time I was 5km from home and Karoo calculated it in the moment.

   

  But I have similar problem for Navigate to start when distance was about 30km. 

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  Andrzej

  • November 06, 2023 23:12
  • Edited

  Today i tried one more time from two different location and navigation to home worked perfect. Created way back home in an instant.

  Have you tried to change your home address to different one just for test?

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  Bas Roset

  • November 07, 2023 16:37

  I haven’t changed my home address, but was 10k from home today and the Karoo created a route to my home in an instant.
  So problem is solved, but I don’t know how :)

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  Mike F

  • November 10, 2023 16:33

  This is a recurring intermittent problem. I had a friend who had this on a Komoot ride he had already done once ok. It just would not calculate the ride. Once it gets into this loop (e.g. your 5 mins), you’re screwed, that’s it, for some reason it won’t get over it.

  if it happens again you should create a Service Request rather than a Forum Post.

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  Bas Roset

  • November 10, 2023 16:48

  Thanks MikeF for the feedback. A bit puzzled why I would want to create a support ticket? Is there a hardware issue that only they can solve?

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  Mike F

  • November 10, 2023 17:59

  HH cannot solve any HW issues as it would mean a recall and that they obviously will not do. However I think this is an occasional SW issue as it only occurs intermittently, that they should look at and try to solve. As we have both stated, this is not a one-off occurrence. If you search for “Preparing”, you will find an issue with extremely long rides causing this problem. That they state to have fixed. Yours was a short ride, so they need to know that there is an occasional problem there as well.
  If the problem occurs again, and you could actually “Save” the ride, it would help them diagnose the problem and possibly fix it.

  As a general point, there are far too many Posts that are actually valid K2 issues or K2 development requests, and whilst HH do monitor the forum, they do not need to do anything, it’s a user forum, not a Support Site. I have found that if I create a Service Request, they always come back very quickly, either with a solution or a “sent to development for review” statement.

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