Trade-In Offer (K2 --> K3)

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45 comments

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    Jim C

    They shouldn't really be carrying over user reviews from the K2, that is a false sense of feedback for new customers.

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    Brandon Babcock

    While I can only speak for myself, Frank, I simply asked if this would be available. Ali has only said 'not now'—which certainly doesn't mean they won't. 

    Personally, I have gone through 4, yes.. 4x K2 warranty replacements, so I'm on my 5th unit - it's been great. With a significant cost increase from the K2 to the K3, I think it's a valid question to ask as they've already offered this in the past for users going from K1 to K2. It's not a demand; it's a question. The K3 has minimal upgrades, but some are notable, so users must decide if it's worth the price. It would make sense that they won't offer a trade-in for quite some time.

    This forum is loud with complaints. Ultimately, I believe the K2 is a great unit despite the issues. You're going to get them with Garmin, Wahoo, Bryton, whatever... none of them are perfect. That said, being on the pre-order list for the K2 and now using it for several years, there are multiple features they have yet to deliver reliably. 

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    ttalonso

    It is not clear to me if it is a new product or they have corrected 2 bugs in the Karoo 2 and I have to pay €500?
    I understand that the karoo 2 has become obsolete and does not allow you (hardware limitations) to use the Bluetooth companion APP to load routes and synchronize, something so basic that all GPS on the market have done for 15 years... 

    If at least the new one had fewer bezels, more screen, and a really much longer lasting battery, I would be angry. But seeing how difficult it is to differentiate the changes, I'm not too worried about not having "the latest"

    3 years for this... very disappointing for a fan of the brand

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    buttscat

    Well, you can call the wish for a trade-up entitlement or you can call it appreciation for customers. Especially if those customers took the risk to buy from a small, unknown, overseas start-up.

    Or you can simply call it good marketing. There is no need to buy the K3 if you have the K2. What should make a customer switch from K2 to K3 without any incentive?
    An incentive like we got for the K2
    https://support.hammerhead.io/hc/en-us/articles/360053245973-Karoo-1-Trade-up-Program

    So Hammerhead is losing those who would like to have the new version but don't need it and at the same time they give those customers that supported the start-up the feeling: "We don't need you any more"

    It's disappointing, like being left out in the rain.

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    ttalonso

    Okay. A 10 for the commercial strategy. A 0 for company policy and innovation and prices. I can't think anything else... that they treat us like fools. :)

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    Frank Fiorentino

    This is comedy. The unit was just released yesterday. The same people that are angry because a trade in is not available are the same ones saying the new unit is not enough to upgrade. Keep using what you have until a trade in program is offered. It will come. Why shouldn’t SRAM try to maximize revenue with those willing to be early adopters? They are a business. The threats to go to Garmin or Wahoo are laughable. News flash: no one here cares. Go out and ride your bike to blow off some steam.

    This unit will do well. There may not be any standout must have single feature to upgrade but there are small things that add up and the new hardware will support new possibilities. I can already hear the complaints from K2 owners that their electronic device does not have infinite life and will not get all new features in the future.

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    Frank Fiorentino

    Hammerhead is not all that bad. I think it's an over exaggeration. Garmin and Wahoo have been in this market for much longer and if you go way back, it was pretty bad there too. I am no blind follower of any company's offering. I don't think HH is failing and I am confident that no matter what they did with the new Karoo, there would be loud voices complaining. People seem to love drama.

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    Steve MacMillan

    I found it on the website ... but only because you told me it was there. Nowhere does it state that 'this is the new Karoo' lol. They are also showing a review rating of 4.6/5. Very strange for a brand new machine that nobody has yet. I assume that rating is from the Karoo2 reviews. I know people will accuse me of being negative but it has always been the way with Hammerhead ... their terrible attention to detail is indicative of a sloppy attitude as a company!

    But to address the original question ... there is no information on a trade-in offer. Maybe that will appear shortly so we will wait and see on that one!

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    Brandon Babcock

    Hopefully that will change - specially around the BF time of year. By adding a $150.00 CAD to the price tag, there is no way I'd be dropping $700.00 for the minor changes. I've skimmed the DCR review that Stephen posted (thank you!) and despite doubling the processor speeds - it appears to have virtually no improvement in speed, thats a big miss and hopefully would be addressed in future updates. 

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    Mitja Bonca

    I also don't get people to "demand" trade ins. Why? You bought Karoo 2 (or which ever), its your job to sell it if you want. And then buy something new/different. LOL.

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    Mariano Andres Pucheta

    It's incredible how people have become accustomed to being robbed, cheated on, and lied to.
    Hammerhead has based a large part of its commercial strategy on closeness and dealing with the customer, who was asked to bet on this Stars-up with a “half-baked” product that was running out months or years after those of us who bought it. , we trust that paying a product with these characteristics even more expensive than the competition had some sense linked to that strategy. The disappointment is that when the company grows and becomes economically and financially robust, it forgets what convinced many of us to bet on this brand. After seeing the review I clearly don't need the K3; neither a garmin nor a wahoo. I will simply wait for my K2 to break and when I have to change it, I will not trust this brand, I will give the opportunity to Wahoo, which I have never had, or to Garmin, which has never failed me.

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    Frank Fiorentino

    @Lee I have a Garmin 1040. It’s a good unit but the maps and navigation are not good or easy to follow, the menu system is a bit of a mess and the climber consistently gives grade readings to that are noticeably off. The battery life and metrics are great but overkill for most use cases.

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    atleta

    I don't get the complaints about the lack of trade-in. Actually, I don't get what's the idea behind the trade-in at all. What do you expect to happen with your trade-in device? It's either they discard it, and then give you whatever discount they think is enough to make you buy the new one. But it's not a very environmentally conscious solution and also not an economically wise one. Or they resell your device but then they'll have extra costs and unlikely to do it at a loss so you're better off selling it yourself.

    People say that they expect to get a ~150EUR/USD discount. It seems that you could sell your device for at least this amount but probably more than that.

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    Frank Fiorentino

    Companies do all sorts of marketing and promotional tactics at different times for different reasons. There is not guarantee or requirement for promotions to be repeated. The expectation by many that this will occur and when it has not happened, coming to a forum to complain about it is a bad look...but I guess that is the beauty of hiding behind a keyboard. Again, the device was announced 2 days ago. The expectation of instantly getting what one wants is mind boggling.

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    Galeb

    You’re preaching to the choir here. I personally find this forum to be overly aggressive at times, with unrealistic expectations. I’ve previously mentioned that Garmin or Wahoo don’t even listen to the suggestions of regular users, let alone implement them. The Karoo 2 that I purchased cannot be compared with the current standard in terms of functionality. There have been numerous additions, which were sometimes initially introduced somewhat clumsily, but the intent is clear. Those who are unwilling to follow this path should simply stick with the established manufacturers and refrain from constant complaints here. For instance, I received a replacement unit for the Roam 2 that only charged up to 96%. The Wahoo support team explained to me that this was completely normal and they failed to understand my objection. Instead of resolving the issue, they offered a refund, which I accepted. Naturally, it would have been nice to receive an upgrade program to switch from the K2 to the K3 - I’m not excluding myself here - but to my knowledge, neither Garmin nor Wahoo have ever conducted such an action. The vehement demand by some for this here is incomprehensible to me.

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    Frank Fiorentino

    @Galeb

    100%.

    I probably would not have traded in my K2. I use it on my indoor trainer with XERT and it works great.

    When the K2 issues were impacting my outdoor rides, I switched to Garmin waiting for the day when fixes became available. That time has come and I am anxiously awaiting for my new Karoo to be delivered. 

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    Stephen Craske

    and a review here Hammerhead Karoo 3 In-Depth Review: Worth the Upgrade? | DC Rainmaker

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    Steve MacMillan

    There is also a great review on YouTube from GPLama ...

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    Steve MacMillan

    Ah well ... I guess Ali has delivered the bad news on the trade-in ...

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    Geoff Powell

    Can't see anything in the DC Rainmaker review to make me upgrade from K2

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    Frank Fiorentino

    So much whining and complaining. Trade up is not an entitlement. Public threats to switch to Garmin sound childish. I did switch to Garmin because of the elevation issue but now I am coming back to the Karoo. It is a more enjoyable user experience and the map and nav on Garmin s*ck. The Garmin climb feature is consistently several hundred meters behind on displaying the grade I am riding. It will show I am on a flat green section when I am climbing a wall and vice versa. Keep your expectations based in reality. If you previously left Garmin, the same problems exist. The battery on the Garmin is great but the use case for me needing 30+ hours does not exist. I only need a few more hours than the K2 provided. After I test the new Karoo and assuming the issues are fixed, I will sell my Garmin 1040.

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    Frank Fiorentino

    @Brandon My comments were not directed at you. I think your original question was valid. I was an early adopter of the K2 and went through 2 units before moving on until the issues I had were addressed. They appear to be addressed so I bought the new Karoo. There is still more I would like to see but the basics that I want are present. For me, the unit is nicer and more enjoyable to use than anything else out there. I also have SRAM AXS on three of my bikes and I am looking forward to the tighter integration.

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    atleta

    @Galeb

    I understand that they had this program before but it doesn't answer my question about why people expect it and why selling their device 2nd hand isn't a viable substitute. Now I wasn't aware that the previous program applied to non-Hammerhead devices and that did make sense as a marketing tool to convert users from other brands but here people want Hammerhead to pay for their used K2s just because. Again, they either sell it, but then they will offer a worse price than the average 2nd market price or they don't but then it doesn't make sense at all and it's a bad decision. They should just sell it online and pass it on to someone who will be happy with it and order the new one. Problem solved. Not much harder than complaining on online forums but definitely more effective.

    Actually selling now makes much more sense than waiting for the trade-in program as the second hand price might decrease if the K3 starts to get good reviews (yes, that's a big if).

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    Frank Fiorentino

    You see determined to dislike the Karoo. Why do you post in the Karoo forums? Seems like a better use of time would be to move on with something that meets your needs and add value in those forums. In the grand scheme, this is an electronic tool that will meet the needs of some and not others. It sounds like you are trying to settle a score with HH and posting your opinions is not going to change anything. Ride your bike with the best tools you can afford and enjoy them.

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    Jim C

    atleta wrote: it's not a very environmentally conscious solution and also not an economically wise one

    SRAM / HH nullified both those arguments in the pursuit of consumerism with the K3. If you're going to release a new device make it significantly superior to its predecessor to offset the customer adding their 'obsolete' device to the mountain of e-waste. Trade-in devices are scavenged for parts for either warranty repairs or other long-term repair services so at least they get a second life not immediately discarded in the trash - or in a drawer gathering dust.

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    Steve MacMillan

    When ... and where ... did you here that news?

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    Stephen Craske

    its been released with all of the new AXS Red groupset

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    Brandon Babcock

    It's also on their website, available for sale :)

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    Mitja Bonca

    So this one named just "Karoo" is Karoo 3rd gen?

    https://www.eu.hammerhead.io/products/karoo

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    buttscat

    No trade in? Are you serious?

    I can wait for the Karoo IV or switch to Garmin

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