Karoo 2024 sound alerts not working

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Jason Salisbury
I've just bought the new Karoo in the last few days. All set up but none of the audio alerts are working . So Start/Stop ride functions, navigation turn by turn functions etc, there is no sound. I've made sure the functions are all switched on In the profiles page and I've factory reset the device 3 times now but there's no change .Frustrating.
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    lee

    Are you the person who posted this on the Facebook group?

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    Jason Salisbury

    Hi, yes .

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    lee

    Not as reactionary round here and as for a response from Hammerhead... 🙄 #giveit2years

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    Jason Salisbury

    Isn't really good enough . I moved away from Garmin having been a loyal supporter for years but now having read all the recent issues being posted I'm seriously considering going back .

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    Ali

    Hi Jason, the issue with the Bluetooth audio not working is a top priority fix for us. It's being worked right now and should be available for the general public in the next few updates. I see developer action on it already, but depending on the test measure and the time taken for those - there could be a minimal delay, but rest assured the function will be added soon in a few weeks.

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    Peter Van Lint
    • Edited

    Today I noticed the same problem as Jason mentioned 3 weeks ago.

    When I start a route the turn-by-turn sound works for the 2 first turns only.

    From turn 3 no sound notifications at all for the rest of the route....

    This is indeed very disappointing fopr a device of 500 euro.

     

    All audio settings are switched on as per below instructions

    https://support.hammerhead.io/hc/en-us/articles/25539022018843-Karoo-OS-Audio-Alerts

    I bought my karoo 3 at release day. I didn't had this sound notification problem during my 1sr rides.

    Thank you for your quick response (solution)

     

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    Harald Hoess

    Hi Ali, i bought my Karoo just a few days ago in Germany. Yesterday were my first ride. Everything works fine except the sound notifications. My Route was a planned Komoot-Tour (Gravelbike). After turn 2 no sound notifications at all for the rest of the route, except one time again in the middle. Optical notetifications worked for turn by turn.

    All audio settings are switched on as per below instructions

    https://support.hammerhead.io/hc/en-us/articles/25539022018843-Karoo-OS-Audio-Alerts

    All Updates are installed.Thank you for fixing soon, hopefully!!

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    Ali

    Peter and Harald, may I know if this is from the Bluetooth audio not working or the Audio alerts from the beeper on the Karoo not notifying on the turns?

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    Harald Hoess

    Hi Ali, in my case it was the beeper which was not functionally during the tour. As I mentioned there was a notificationbeep at the beginning of the tour and one time in the middle, but no more beeps. I have to say that this was my first round with the Kaoo.

    I will test it soon again, when i have finished my next Tour.

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    Peter Van Lint

    Hello Ali. I have the same problem as mister Harald Hoess. No notification beebs during riding a tour.

    I didn't touch the bleutooth options.

    Can you help us? This is really unacceptable for a device of 500 euro....

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    Ali

    Peter and Harald, please share the details of your Karoo with us in a ticket to support team and we will look into it and possible replacement.

    Click on this link: https://support.hammerhead.io/hc/en-us/requests/new

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