Turn by Turn not available?

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    Jonathan Greene

    actually looking again at RxGPS and the manual import options ... are you only taking the GPX file view vs TCX which should include the directional options?

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    Jonathan Greene

    tried round-tripping the file through strava but got the same results ... 

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    Luis Weber

    I have this issue with only one of the 5 routes I have made. I tried importing (GPX), making in dashboard, making on Karoo. All with the same result...
    Other routes work like a charm. A bit puzzled

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    Christian von Allmen

    I imported 5 different routes and all of them showed Turn-by-Turn instructions are unavailable?

    Any help out there?

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    Jonathan Greene

    in related news ... today I rode mostly with the map view and noticed that in many cases there was a considerable lag between making a turn and when the Karoo would provide a transition to the next event.  This meant that I was already on the road it was suggesting an upcoming turn ... 

    I'm only running GPS.  No SIM at this time. 

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    Anton Teunissen

    Same issue here,

    - Route created by a BikeRoutePlanner, GPX downloaded, imported on the dashboard, navigation is working

    - Route created on the device, navigation is working

    - Route created on the dashboard with the OpenCyclingMap, Turn-by-Turn instructions unavailable, so no navigation support

     

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    Steve Hammatt

    As far as I know, you can't import a TCX with custom cue sheet (i.e. your own, manually created, accurate, turn directions). This function is really needed. Whenever I've imported routes from RWGPS (using the URL import rather than a GPX file manual import) then I've ended up with Karoo giving its (often bad) directions.

     

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    Lars

    Had the same issue today. Route was planned with www.komoot.de (about 45km) and imported (from .gpx file) into the dashboard. On the device I noticed already during offline download something different than with other routes (something like HW services not available, can't remember anymore) and when I started the route (still connected to WLAN) I got the pop-up hint that turn-by-turn navigation is not available. That is really a pain as half of the map screen is covered by the text "getting instructions" and later with "No GPS". Anyway after around 10k I got my already known "reboot issue" and I was happy that I still have my Edge 1000 to relay on...

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    Jonathan Greene

    I haven't seen any onscreen issues like that. Just the notice that the feature is not available prior to selecting it to go.

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    Herman

    Same problem. For whatever route, the turn-by-turn navigation is unavailable since the software update. What is happening, guys?

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    Xander

    Same problem over here....

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    Raveen Beemsingh

    looking into this issue Xander

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    Pete Harvey

    I have had the same problem, you need to look at your route in detail. When I have built routes on the HH dashboard, I have found it lacking so far. I tried to create an out and back route that finished atvthe end of a valley. No choice but to do an about turn, I wanted this to be performed before the actual end of the valley due to road conditions and at a conveniently placed café. However, the HH route always chose to continue on and through a car park at the end. As this was off road, it came up with the message turn by turn not available. Re-created on Strava, no issues with the turn where I wanted it and no issues with the turn by turn.
    There was also another point on a different route, I needed to cross a junction at a roundabout, but the HH dashboard kept sending me a stupid long way round to utilise a cycle path. I tried x20 different types of plotting to try and get it away from the bike path but nothing worked. Again, tried Strava to create the route and it worked fine. Again, once I got the route I wanted, no issues with the lack of turn by turn instructions. Don't get me wrong, the Strava sometimes does the same, but only on the odd occasion. HH routes seems always to take the shortest possible route, regardless of how practical / unpractical and you need to plot lots more waypoints than should be required.
    As mentioned, check your routes in detail, see where you can make corrections and you will probably find the turn by turn option returns.

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    Frederik Dhont

    Same here.

    Imported a strava route and indicated that turn by turn was not available.

    Message changed after a while to 'Waiting for GPS'. Which is weird because I was getting speed and I can see the map correctly from the start in the dashboard.

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    Frederik Dhont

    I even have it on a route I created in the Hammerhead dashboard..

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    Pete Harvey

    Yes, but check the route in detail, particularly if created on the HH dashboard. You will probably find the route hits an unexpected turn or cycle lane or section not mapped and this seems to create the turn by turn not available signal. Each time I have seen this message, when I looked at the route in detail, I have made corrections and then the route is fine. I am just pointing out I find it is far less frequent an issue and more easily corrected on the strava route builder and you need far fewer waypoints to manage. HH dashboard route builder wil need some work, probably tweaks.

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    Frederik Dhont

    How can I spot this? Don't really know what I'm looking for.

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    Dee T

    Same for me today... Wanted to plan a route.

     

    With HH-Dashboard-Builder it's just a pain. So tried it with komoot.com and got a nice route. Once imported (via GPX) into HH-Dashboard and uploaded to my Karoo it said, that there are no turn-by-turn instructions. And I got a huge amount of waypoints (which I actually don't need - think they are there, that the route will stay like it is).

     

    So any feedback or advice whats the "best" way to plan a route (without using the HH-Dashboard-Builder as it's missing too many features).

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    Pete Harvey

    Hi Frederik,

    Difficult to say.  It took some trial and error.  However, might be easier to show via a screenshot, see first picture below.  The location is in France, at Megeve altiport.  The road leads to the end of a valley and therefore a dead end.  The waypoint nearer the top is on the RETURN leg, the second waypoint below is where I want the route to end and perform U-turn.  However, despite wanting a direct u-turn (at the entrance to the airport is a restaurant), the HH route planner always adds in the additional loop up to and around a car park.  This additional loop is next to the 'X' after the final waypoint.  No matter what I tried, I could not get the HH route planner to avoid this additional loop.  I tried the Strava route planner and I was able to about turn on the route as desired.  The effect of this was that the Karoo stopped showing turn by turn not available and I am now able to use the Karoo for guidance (so long as they get a fix for the unit constantly re-setting and losing ride data!!).

    Second example in the second and third pictures below. The area is in Sconzier, France, leading up the Col de la Colombiere climb. You can see that the HH route planner does not want to go around a simple roundabout! Second picture shows the route heading past my chosen exit and onto a dotted blue line instead. See picture 3! Even if I try to use 5 / 6 waypoints on a single roundabout (!!), it still will not let me take my chosen exit!!!

    The point is, where these 'errors' occur for me, it seems to consider the areas as 'off-road' or something similar and shows on the device as TbT not available. Again, Strava worked (was able to go straight over at a roundabout), and the TbT not available disappeared.

    I hope this helps! As mentioned, the devil is in the detail. HH route planner needs work.

    Pete




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    Pete Harvey

    Hi Dee,

    From what I have read, the Karoo routes can only accept a limited number of waypoints.  I think the max has increased from 50 to 100 in one of the updates. If you are using a number of waypoints, there might be too many for the device to handle. As per the above, I am finding more success with the Strava planner, fewer 'errors' such as the roundabout mean that I don't use up my  my 100 waypoint allowance simply going around my block!

    Pete

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    Dee T

    Thx for your feedback. Really like the way komoot.com is working (showing ride surfaces,...). Never been a friend of strava route planning. 

    But now I looks like I have to give it a try :(

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    Pete Harvey

    No problem, just passing on what I have found from my own frustrations, but your issue might be with your 'huge number of waypoints' rather than komoot?  Maybe try planning a shorter ride first (and check the route detail is ok for the Karoo unit as I have described above) to make sure?  I am not pushing Strava, I only have HH or Strava to use, so can only compare those two planners. However, Strava is helping me get rid of those turn by turn not available messages where the HH route builder seems a little lost.

     

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    Nic Christie GBR

    This will be key to sort out for me planning a 1000 mike ride from Northern France to Southern France for next year spent hours plotting the 11 days of routes with Ride with GPS and would like to just import it. I’d hate to have to do it again! Just waiting for the Karoo to arrive with me but this definitely needs to be sorted for those imported and longer rides 👍
    www.laidbackrider.co.uk

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    Frederik Dhont

    Hi Talltree,

    Thanks for the feedback!

    I managed to create a route with TbT available, great.

    Will have to look out for these errors. I also hope Karoo will fix this because if we're provided a GPX for an event, there's nothing we can do...

    Regards

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    Andrew Eline

    UGGH. This is kind of a deal breaker, Hammerhead!

    I am very disappointed that after a considerable and anticipated wait for the product that all the great routes I had exported from earlier successful rides and had all queued up in the browser Dashboard imported OK to the Karoo but ALL show up with "Turn-by-turn instructions unavailable." This is completely contrary to all the "for cyclists by cyclists and our mapping is so superior and intuitive" hype I bought into to be a pre-release guinea pig.

    I've even tried creating a few simple test routes on the device and in the Dashboard mapper without much better results. So far, only the most basic box routes in my own neighborhood (where I'd never ever actually need TbT) resulted in the successfully having a route that appears to offer the Turn-by-Turn options.

    Oh yeah, and who signed off the decision for there NOT be any on-board audio for things like directional cues? Are there any other competing devices out there that actually don't make some sort of contextual beep or blert to acknowledge basic functionality and calls to action? That's such a pretty basic assumption that I never imagined wouldn't have been included with the Karoo: this is a major oversight and shortcoming of the device.

    And no 5ghz WiFi, no browser for open WiFI sign ins or other app integration, and who knows what else...   

    I really hoped I can believe in and be able to support this product and vision of the company, and I know that a lot of hard work is ongoing to improve the software, but prior to even being able to hit the road with the unit, I'm underwhelmed and having enough buyers remorse to consider packing it up and sending it back (esp. after seeing all the other less than glowing reviews and sizable issues at play across these forum posts).

    I have a perfectly serviceable second-hand Garmin 500 (5+ years old and still doing its thing, its only weakness are occasional wired sync issues, no wifi, no nav or mapping) that I was happily ready to donate to a friend since I was finally upgraded to a more modern device... Sadly, that more modern device is looking more and more like it's going to be another Garmin...

    I'll give it a road test or two to see about its accuracy and usability on the road, but so far, I'd not recommend this product and am slightly embarrassed by my decision. Especially since I'd been talking the Karoo up so much with my cyclist friends and looking so forward to its arrival for months. Insert sad trombone sound-effect here...

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    Nic Christie GBR

    This I a real concern and need to be resolved ASAP. For me the whole point over the competition is to have Better more intuitive mapping. Come on Hammerhead don’t let us down get this up the priority list and sorted please 👍

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    Jonathan Greene

    My latest experience is mixed ... I've loaded a few routes from GPX (strava downloads) and while I am not getting prompts on the data field screen, I'm able to very easily see next turn notifications while on the map view.  I'm not sure why there's a difference in this being active, but it's there if you are on the right screen.  

    I've also missed a few turns and taken a few different options and have seen Karoo mostly suggest the best way back to the course with a think blue line on the map suggesting the road to connect with the course.  This is actually very cool and something that's a major improvement compared to Garmin (520 is my most recent use) which simply says off course.  

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    Frank Horwitz

    I also really like the feature of showing how to get back on course. I think its very cool!

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    Nic Christie GBR

    Hammerhead whats happening with ref to the routing issues. After 4 days of not being able to plot a route, import a route or affectively do anything other than ride and read the speed, cadence etc I finally manager to get an activity I cycled onto the dashboard and convert it to a route . Only to find it woefully inaccurate? the route not being linked to a road or even a path? 

    On top of that there is the NO Turn By Turn and I can't see a way of turning off the annoying banner across the screen

    I too have issues with trying to plot a route on the dash with it making crazy decisions to take you off down weird routes when all you want to do is cross a small junction. There is SO much to like about the device but this is quickly going to 'kick you in the arse' ( sorry but it's true ) if you don't get it sorted ASAP. Or at least do an offical.... " UNTILL WE CAN SORT THE MAPPING OUT,  PLEASE ACCESS THE DEVELOPER MODE,  DOWN LOAD 'X' and 'Y' and USE THIS." So there is a work around for us all that your happy with us using.

     

    Please let us know what the plan is 

     

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    Alan Whymant

    I've been playing with a few routes on RWGPS and the HH dashboard to try to identify what is causing the loss of TBT on some routes but not others. It seems that if the HH dashboard mapping tool can't exactly follow the RWPGS track for the entire route, it completely destroys TBT cues for the whole route. It seems it can't either a) just follow the GPS track, generating TBT cues as it goes, or b) skip over a section it is having difficulty with and pick up the TBT later.

    Many of my regular routes cross a junction that the HH mapping simply refuses to acknowledge is crossable - it will plot a route a couple of km away at a different junction. Whereas RWGPS and Strava do map across the junction correctly.

    In a further confusing twist; if I take an HH activity track that crosses said junction and turn it into a route; the TBT is present.

    Definitely needs improvement in both the HH mapping engine and the ability of the Karoo unit to deal with short "un-routable" sections.

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