No fix for dashboard not updating?

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7 comments

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    Ken Veit

    Agree totally. This needs to be a priority fix ASAP

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    paul walker

    i did a full factory reset on my karoo, and it now connects to dashboard automatically (also anything that ws previously on dashboard was still there). Lost everything on device and all my screens etc, so a pain but it did sort it.

    Also why aren't hammerhead on these forums gving people any advice.!

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    Ken Veit

    yes a full factory reset worked with all the aggravation - wish the H folks would have mentioned this - Thanks Paul

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    Steve Hammatt

    Logging out of the Karoo and back in again is worth trying before a factory reset. Just for info.

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    James Phillip Thomas

    Steve Hammatt's suggestion worked for me. My dashboard stopped syncing with the May 4th software update. Strava uploads continued, but the dashboard.hammerhead.io would not sync. After logging out and back in on the Karoo, the dashboard resumed updating.

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    Raveen Beemsingh

    Hi James, Alistair, Steve,

    we have added a fix for this in the current release, it was an issue with an expired token for dashboard authentication

    you should not be needing to log out and log back in to have the dashboard sync to work

    let me know if this issue resurfaces once you have done a new login with the latest version of the software

    Thanks

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    Alistair Simpson

    Raveen, Because I could not download the update, I had to do a factory reset. This allowed me to download, and the dashboard now syncs with my Karoo. I lost all the rides between the last one that synched until the reset, but that’s ok. Karoo also now uploads automatically to Strava when saved and connected to WiFi. That didn’t happen before

    thanks

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