Karoo not syncing with Dashboard or Strava

Answered

Comments

7 comments

  • Avatar
    Simon Rackliff

    I am running  Build Version: 1.5.75.3.

    0
    Comment actions Permalink
  • Avatar
    Simon Rackliff

    I understand that the next step is a factory reset :(
    but I want that activity saved!

     

    0
    Comment actions Permalink
  • Avatar
    Simon Rackliff

    I tried making a "dummy" ride just now, and it synced to Strava.  So something is wrong with that activity from yesterday.  I just can't see what. 


    0
    Comment actions Permalink
  • Avatar
    Steve Hammatt

    Yes, you can copy off the Fit file for the activity from your Karoo to a PC or Mac. There are a few hoops to jump through to do that - see https://karoousers.org/viewtopic.php?f=10&t=73

    1
    Comment actions Permalink
  • Avatar
    Simon Rackliff

    Thanks Steve - I think that'll do it  - I'll just have to make sure I'm always logged in after an update.  

     

    0
    Comment actions Permalink
  • Avatar
    Simon Rackliff

    Just to note, both the fit files were corrupt, so I ran them through an online Fit Fixer, which fixes up timestamps - and I assume removes corrupt entries - so that Strava would accept them.

     

    All good now (on strava) and now I'm logged in again my Karoo seems happy. 

    0
    Comment actions Permalink
  • Avatar
    Ali

    @Simon- Sorry for the delay here. The issue with saving a ride, taking longer time than expected is being looked upon. Thanks for letting us know that it has been resolved for you.

    0
    Comment actions Permalink

Please sign in to leave a comment.