Karoo Crashing again after the last 2 updates

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Sam Blackburn

• November 20, 2018 01:39

Early on, I had problems with the unit crashing during rides and losing data.  After the first couple of updates, that problem went away and the Karoo had been performing flawlessly.  Now since the last 2 updates, it has started crashing again.  It usually happens about 3-4 miles (coincidence?) into the ride, then after a reboot, it works for the rest of my ride.  It recovers the data ok but I have to restart the ride and lose miles depending on how soon I notice what has happened.  What's up?  Seems like we're moving backwards, guys.

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  Ali

  • November 20, 2018 06:11

  Hi Sam, This is not expected to occur on devices right now. We would like to investigate more on your unit. Could you please share the FIT files on these rides and the serial number of your Karoo?

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  Sam Blackburn

  • November 21, 2018 23:18

  Ali,

  I just sent you an email with FIT files attached along with serial number of my unit.  I also answered your question on my issue of not being able to download updates.  Thanks!

  Sam

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