Auto Reboot in cold temperature

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10 comments

  • Avatar
    Ali

    @ercole - We would like to determine and fix the issue for you. May I know if you have already raised the issue with support?

    If not, please share the serial number of your Karoo with us at support@hammerhead.io.

  • Avatar
    ercole

    now done.

    tx

     

  • Avatar
    Gerard Oud

    I have had exactly the same. (7 reboots in 2 hours)

    Hope it wil be fixed.

  • Avatar
    Gilles muoy
     

     

    not sure if it's the same issue I encountered... today temps were around 4-5°C and witnessed some sort of spontaneous lock down (?): not sure what this was, but restarting right after a short break (but no pause engaged) I looked down once to see the SIM PIN code screen...

    it seemed like Karoo rebooted, but after entering my SIM card's pin I was brought back immediately to the ride app and the activity was being recorded and route was still there as if nothing had happened...
     
  • Avatar
    ercole

    Happened again yesterday (Temperature was around 0°C) I'm in contact with the support team.

  • Avatar
    John R. Green Jr

    I was having the same problem with rebooting the last few days. I was wondering if it was temperature related. Temperatures were below freezing when it happened and it did not reboot in the afternoon when temperature was warmer.

  • Avatar
    Christopher Fauteux

    I had the same issue today. Two spontaneous reboots. Temp around 30*F. I have not yet placed a formal ticket but will in the next day or two when I have more time.

  • Avatar
    Christopher Fauteux

    Another ride this morning, again rebooted twice within an hour.  I have sent an email to HH with my SN# and affected ride files in hopes they can provide some diagnosis and a "fix".

  • Avatar
    Ali

    I will be looking into the logs of your unit and will respond accordingly to the email.

  • Avatar
    Jonathan Hess

    Same, rebootsvilles up the wazoo. Two-way commute became an 8 ride day. Don't like fumbling around unexpectedly on the ride with the screen and buttons so many times, it's adding extra distractions to my ride that I can't have. Hit a pothole one handed going fast downhill tonight in the dark while some truck came out of nowhere and buzzed me. Running Bar Mitts too cause it was 21F at the time, would much prefer to keep my hands on the hoods and my focus on the road. Switching to other equipment for now... 

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