Lost ride data

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    Ali

    HI Quentin, this is totally unexpected - there was a software version update yesterday which has a feature on sensor precedence (prioritise GPS over speed sensor or vice versa). Please ride with the new update on your Karoo, and let us know if the issue still occurs via email to support@hammerhead.io.

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    Paul Richardson

    I had this issue last night, only elevation, ride time  and time of day present in ride. TBT was working and route displayed correctly. Tried to upload to Strava ,but got the message “activity contains no data”. I’m on the latest software. 

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    Ali

    Hi Paul - Could you please share the FIT file and the serial number of your Karoo with us? You can send it in an email to support@hammerhead.io. I will look into it.

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