all paired ANT+ sensors disappeared ; also the build-in gps sensor

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    Erik ten Voorde

    I've same problems. My ANT-devices are connected, but not working. I logged out and logged in on the Karoo device and it worked again. I have to do this before every ride :-(

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    Dirk

    @Erik
    Sometimes switch off/on the ANT+ works. Most of the time not. It keeps "searching". Next step is "highlight" the specific sensor, and swich off/on the Enabled . If that not works I delete and add again the sensor.
    Now the last issue was complete new for me: loosing all my paired sensors and also the build-in Karoo's own gps sensor.
    Only a Reboot solved it.
    What kind of sensors do you use Erik?
    Here I use Bontrager Duo for MTB and Race. The strange thing is the HR sensor works well all the time.
    @HH all sensor were recognised a couple of SW UPDATES before very well.
    Hope you have a solution really soon.

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    Erik ten Voorde

    I use Gamin sensors

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    Erik ten Voorde

    What always works is keep rebooting untill it works. Or going back to factory settings before every ride and don 't forget to redownload all your maps. I want to ride and use my gps, not to fix my device.

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    Erik ten Voorde

    Sorry we are all hoping for a good reliable build of the Karoo. Thanks for your help.

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    Franklin Prince

    Hey Dirk. Glad to hear that you were able to connect the sensors after a reboot. Is this issue recurring? If so, please write to support@hammerhead.io so that we can look into this further. 

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