Strava heartbeat

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    Ali

    Hi Tom, we would need to look into the FIT file to find out the cause and sort this out. Could you share the FIT file and the Strava link to one of these rides? You can send it in an email to support@hammerhead.io.

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    Tom Bussink

    Hi Ali, 

     

    Thanks for your message. I have sent the file by mail. I like to hear from you.

     

    Kind regards, 

    Tom Bussink

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    Luis Weber

    Hi Tom,

    Have you checked in Strava under "settings > Data Permissions"? You have to explicitly give permission to Strava to use Heart rate data. ("Health-related data").

    Hope this helps.

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    Ali

    Hi Luis - Thanks for the input here. We have provided the same instructions to Tom via email. I will get an article created for this purpose so our users would know.

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