strava

Completed

Comments

18 comments

  • Official comment
    Avatar
    Shruti

    Hi All,

    This issue has been addressed in today's release. Thank you for bringing this to our notice!

    Comment actions Permalink
  • Avatar
    Anthony Kaissaris

    I have the same problem since yesterday, I can see my starred segments at the karoo segments list, I can see them drawn on the map screen but the live segment popup never appears. I have disabled and reenabled all segments, disabled and enabled notifications but the issue remains. Any suggestions before reseting my Karoo 2?

    2
    Comment actions Permalink
  • Avatar
    Daniel tolman

    I even tried looking in and out of strava too didn't work

    1
    Comment actions Permalink
  • Avatar
    Duncan Sargeant

    Me too. Live segments are not showing up. Tried the same steps.

     

    It's also showing old data for some segments. It's a nearby segment, not a favourite, but I got a PR on Anstieg Hirzel Nord on july 16,  but hammerhead still shows my old one in the list.

    1
    Comment actions Permalink
  • Avatar
    Richard Hackens

    Same for me, since 2 days my segments don't start. Nothing else has changed, can see all my segments on the map and in the settings, just not starting them anymore when I reach the start of any segment. 
    Doesn't matter whether I loaded a route or not. I'm not doing anything else/new so glad to see I'm not the only one with the issue.

    1
    Comment actions Permalink
  • Avatar
    Benjamin Hendler

    Does not work for me either

    1
    Comment actions Permalink
  • Avatar
    Anthony Kaissaris

    Had the same problem, solved it with a factory reset, all is back to normal now.

    1
    Comment actions Permalink
  • Avatar
    Trevor Gannon

    Same here. Not showing since the last software update.

    1
    Comment actions Permalink
  • Avatar
    Mark Rekai

    Throwing in my "me too" also.  Live Segments worked on June 28, but have not worked since June 30.  June 28th was the last I saw them work.  FWIW, they stopped working before I installed the latest update and still do not work since installing it.

    Gonna go the factory reset route.

    1
    Comment actions Permalink
  • Avatar
    Duncan Sargeant

    It didn't. hard reset

    1
    Comment actions Permalink
  • Avatar
    Duncan Sargeant

    I planned a long ride and didn't want any issues so i did the update then factory reset anyway. Solved this issue.

    0
    Comment actions Permalink
  • Avatar
    Richard Hackens

    Factory reset done, live segments are back.

    Also, big thumbs up for the hard reset process. Only setting up WiFi, logging in and the Karoo does the rest, everything exactly as I left it. 2 minute job to do all that and pair my sensors again

    0
    Comment actions Permalink
  • Avatar
    Brad Stoppenhagen

    I'm also have an issue with Live Segments not showing up.  Everything appears to be activated.  The problems started around July 28, 2021.  I'm also not getting grouped with other people I'm riding with.  I guess I'll try the factory reset to see if that works.

    0
    Comment actions Permalink
  • Avatar
    Joeri Splinter

    The same here, will do a reset to see if this solves the problem.

    0
    Comment actions Permalink
  • Avatar
    Brad Stoppenhagen

    I did the hard reset and it mostly solved my issues.  I was once again grouped with other riders.  Most of the segments also appeared.  However, I'm still having problems with at least one segment not showing up.  The Climber feature popped up on this segment, so I don't know if that is overriding the Strava Live Segment or not.  The Strava segement didn't appear in another tray.

    0
    Comment actions Permalink
  • Avatar
    Daniel tolman

    Does anyone know if the update from the 29th fix it before I factory data reset it

    0
    Comment actions Permalink
  • Avatar
    Ali

    Hi All, we have registered this issue with the software team and looking on it with priority. From the first look, it looks, any one bad segment with faulty data on the GPS coordinates could stop all the segments from working.

    0
    Comment actions Permalink
  • Avatar
    Daniel tolman

    Hard reset sorted the issue

    0
    Comment actions Permalink

Please sign in to leave a comment.