Tips & Troubleshooting

If you have a technical issue with Karoo, please post it here.

Indoor profile(S) that disables GPS Completed
- Johnathan Freter
- October 03, 2021 20:56
12 votes 4 comments
Karoo 2 crashed / restarted itself mid ride, data lost Completed
- Martin W
- March 27, 2022 06:44
- Edited
9 votes 171 comments
Delete ride option? Completed
- Jonas Friman
- April 26, 2021 19:02
- Edited
9 votes 9 comments
[BUG] Issue with combined remaining distance and elevation graph after 30/05/2024 update Completed
- Fernando
- June 04, 2024 15:45
8 votes 12 comments
Dashboard not loading rides or routes Completed
- Anna Ronkainen
- April 08, 2023 17:17
8 votes 16 comments
Climb distance data fields Completed
- Vital Kerckhofs
- May 06, 2021 19:18
8 votes 3 comments
Strava live segments not appearing after sensor install Completed
- Alexander Young
- July 28, 2021 12:30
7 votes 14 comments
Can’t Turn Off Auto-Pause for Indoor Ride Profile Completed
- Charles McCarthy
- October 26, 2022 14:34
6 votes 35 comments
Is There A Way To Enable/Disable GPS Per Profile Completed
- Saad Mufti
- March 24, 2021 19:16
3 votes 4 comments
Upcoming elevation graph went crazy after pause Completed
- Ondřej Deingruber
- April 09, 2024 22:17
2 votes 3 comments
Bug: Dropping a POI Pin triggers a regeneration of route Completed
- Andreas Lauinger
- March 05, 2023 12:45
2 votes 3 comments
Route loading stuck on "preparing route" - Karoo2 Completed
- James Fleming
- June 26, 2022 05:37
2 votes 32 comments
Navigate to pin stuck on "Preparing route" Completed
- Michal Trzmiel
- May 28, 2022 15:10
2 votes 4 comments
Add a Trashcan ? Completed
- Jonas Friman
- April 30, 2021 17:14
2 votes 2 comments
Route not loading Completed
- Katy Hanks
- September 08, 2023 17:28
1 vote 9 comments
Karoo 2 stuck on preparing route Completed
- Jonas Vandermeersch
- July 06, 2023 06:02
1 vote 2 comments
Karoo 2 - long preparation of the route Completed
- Lukasz T.
- June 10, 2023 19:09
- Edited
1 vote 6 comments
Battery Recalibration Completed
- Gerry Stephenson
- April 18, 2023 14:19
1 vote 2 comments
Annoying low battery warnings Completed
- Sven
- September 26, 2022 11:32
1 vote 2 comments
Offline maps unavailable Completed
- Alan
- March 27, 2022 19:43
1 vote 26 comments
Route not automatically syncing with my Karoo 2 Completed
- Harold Gleaves
- September 10, 2021 18:30
1 vote 15 comments
need "Torque" Field Completed
- KwangHo Lee
- July 29, 2021 13:29
1 vote 6 comments
Speed with Powertap SL+ Completed
- Jay Copp
- July 27, 2021 00:59
- Edited
1 vote 7 comments
Bug: Pedal Smoothness and Torque Eff show the same value Completed
- Andreas Lauinger
- July 19, 2021 19:22
1 vote 3 comments
Edit a route, create new start/adding waypoint Completed
- Jeroen & Inge
- March 25, 2021 08:57
1 vote 10 comments
Heartrate zone no decimal Completed
- Lammert
- August 04, 2020 20:10
1 vote 12 comments
Uploading GPX to Karoo Dashboard not working Completed
- Frank Spanjers
- August 21, 2023 17:54
0 votes 8 comments
Follow in reverse got stcuk in "preparing route" mode Completed
- AA
- June 26, 2023 09:59
- Edited
0 votes 1 comment
Routes don't load - always saying preparing route Completed
- Neil Mehta
- February 05, 2023 18:36
0 votes 18 comments
Problem Editing imported routes Completed
- Jeroengovaert
- January 29, 2023 07:18
0 votes 1 comment

Tips & Troubleshooting

Explore the Knowledge Base and FAQs

KAROO - FAQs

KAROO 2 - FAQs

Dashboard - FAQs

Warranty & Returns

Didn't find what you were looking for?