Broken Mount

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Jeroen Achterberg

• February 20, 2021 19:45

One of the 2 rotational parts on the bottom of the Karoo that rotate into the bar mount has partially snapped off. How do I go about getting a replacement.

Regards

Jeroen

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  Hari Krishnan

  • February 21, 2021 11:04
  • Edited

  Hi Jeroen, sorry for the trouble caused to you. We have received your ticket and I will be replying to it within 24 hours confirming the shipping address to send the replacement part.

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  Jonathan Perry

  • April 04, 2021 14:43

  I have the same problem and also need a replacement mailed out. If I'm sent the same one, which is guaranteed to also fail with time, I will need two sent out, or maybe I should just get a wahoo.

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  Hugh Cox

  • April 14, 2022 07:57

  Mount broke after a few months of use. Obviously cheap materials or poor design. Used the garmin mount previously for years with no issue. Have had to buy a new Karoo 2 mount. Not a happy customer.

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