What can we help you with?
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Karoo 1
All Help Articles regarding the Karoo 1
Setting up your Karoo
- Karoo 1 - Onboarding
- Home Screen
- Quick Settings Menu
- Light and Dark Modes
- Logging in to your Hammerhead Account
- Manually updating the Software
Feature Showcase
See all 18 articles SHOW ALL ARTICLESRoutes and Rides
- Turn by Turn Directions
- Yellow, Red, and Purple Routes
- Downloading Offline Map Sections
- Map Download from the Routes app
- Creating a Route on Karoo
- Manually Calibrating the Elevation Reading
Profiles and Data
Sensors
Karoo 1 & Your Bike
Troubleshooting
- Deleting a 3rd Party App
- Force Closing Apps on the Karoo
- Enabling Developer Options on the Karoo
- Performing a Hard-Reset on your Karoo
- Sending a Bug Report from Karoo
- Clearing All Navigation Data from the Karoo
Karoo 1 Software
Karoo 1 Hardware
- What positioning systems does Karoo use?
- What is the temperature limits to use Karoo?
- What cellular connectivity does Karoo have?
- What other bluetooth functions are possible?
- What on-board sensors does the Karoo have?
- How much memory does Karoo have?
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Karoo 2
All Help Articles regarding the Karoo 2
Setting up your Karoo 2
- Karoo 2 - Onboarding
- Home Screen
- Quick Settings Menu
- Light and Dark Modes
- Logging in to your Hammerhead Account
- Manually updating the Software
Feature Showcase
- CLIMBER
- Xert App
- Quick Action Menu
- iPhone Notifications
- Android Smartphone Notifications
- Battery Save Mode
Routes and Rides
- Turn by Turn Directions
- Yellow, Red, and Purple Routes
- Downloading Offline Map Sections
- Map Download from Routes app
- Creating a Route on Karoo 2
- Manually Calibrating the Elevation Reading
Profiles and Data
Sensors
Karoo 2 & Your Bike
Troubleshooting
Karoo 2 Software
Karoo 2 Hardware
- What positioning systems does Karoo 2 use?
- What are the temperature limits to use Karoo 2?
- What Cellular Bands does Karoo 2 support?
- What other bluetooth functions are possible?
- What on-board sensors does the Karoo 2 have?
- How much memory does Karoo 2 have?
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Dashboard
All Help Articles regarding the Dashboard
Dashboard Basics
- Creating a New Hammerhead Account
- Logging in and Signing out from the Dashboard
- Resetting your Password on the Dashboard
- Linking Third-Party Accounts
- Sorting Saved Routes on the Dashboard
- Supported Web Browsers for Dashboard
Routes and Rides
- Editing a Route on the Dashboard
- Creating Routes on the Dashboard
- Changing Route Surface/Type when making a Route
- Creating a Route from a Ride
- Adding Points Of Interest (POI) on the Dashboard
- Deleting a Route on the Dashboard
Import and Export
- Downloading a FIT file from the Dashboard
- Downloading a GPX file from the Dashboard
- Syncing Routes from Third-Party websites
- Upload to Third-Party websites from Dashboard
- "Karoo Route Grab" Browser Extension
- Importing Routes using an URL
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Useful Information
Frequently asked questions, shipping, payments and warranty
Karoo 1 FAQs
- What is Karoo?
- User Guide
- How is Karoo different to current bike computers?
- Do you support Varia Rearview Radar?
- What is Karoo shipped with?
- Do you support Electronic Shifting Systems?
Karoo 2 FAQs
- What is Karoo 2?
- User Guide
- Charging Karoo 2
- Karoo 2 Battery Life Expectations
- How is Karoo 2 different to current bike computers?
- Pioneer Trade-in Program
General FAQs
- Hammerhead Media Kit
- In-ride Drawer system
- How to sign in to comment on Community/Forum topics
- What is our privacy policy?
- What are the terms of use of your devices?
- Where is Hammerhead located?
Legends and Keys
- Data Fields - Legend
- Profile Layouts - Legend
- TBT Icons - Legend
- Karoo Map Style - Legend
- Data field Icons - Legend
- Offline Map Sections - Legend
Third Party Applications
- Downloading a FIT file from the Karoo or Karoo 2 on your Mac
- Downloading a FIT file from the Karoo or Karoo 2 on your PC
- Authorizing Permission for Health-Related data on Strava
- Analyze FIT files using external tools
- Unable to sync Routes/Rides between Strava and Dashboard
- Different Shifting Modes for Shimano Di2
Troubleshooting
Warranty & Returns
- 45-day Risk Free Trial
- How do I cancel / return my order?
- Hammerhead Return Policy
- Hammerhead Warranty Policy
- Hammerhead Heart Rate Monitor Warranty Policy
- Hammerhead Replacement Policy
Payment & Shipping
Product Documentation
See all 21 articles SHOW ALL ARTICLES