What can we help you with?
-
Karoo 1
All Help Articles regarding the Karoo 1
Setting up your Karoo
- Karoo 1 - Onboarding
- Home Screen
- Quick Settings Menu
- Logging in to your Hammerhead Account
- Manually updating the Software
- Automatically Download Software Updates
Feature Showcase
- Quick Action Menu
- Battery Save Mode
- Map in 3D View
- Strava Live Segments
- Workouts
- Viewing the Workout intervals
Routes and Rides
- Turn by Turn Directions Settings
- Yellow, Red, and Purple Routes
- Downloading Offline Map Sections
- Map Download from the Routes app
- Creating a Route on Karoo
- Manually Calibrating the Elevation Reading
Profiles and Data
Sensors
Karoo & Your Bike
Troubleshooting
- Force Closing Apps on the Karoo
- Enabling Developer Options on the Karoo
- Performing a Hard-Reset on your Karoo
- Sending a Bug Report from Karoo
- Clearing All Navigation Data from the Karoo
- Wi-Fi issues
Karoo Software
Karoo Hardware
- What positioning systems does Karoo use?
- What is the temperature limits to use Karoo?
- What cellular connectivity does Karoo have?
- What other bluetooth functions are possible?
- What on-board sensors does the Karoo have?
- How much memory does Karoo have?
-
Karoo 2
All Help Articles regarding the Karoo 2
Setting up your Karoo 2
- Karoo 2 - Onboarding
- Home Screen
- Quick Settings Menu
- Logging in to your Hammerhead Account
- Manually updating the Software
- Automatically Download Software Updates
Feature Showcase
- Quick Action Menu
- iPhone Notifications
- Android Smartphone Notifications
- Battery Save Mode
- Map in 3D View
- Strava Live Segments
Routes and Rides
- Turn by Turn Directions Settings
- TBT Icons - Legend
- Yellow, Red, and Purple Routes
- Downloading Offline Map Sections
- Map Download from Routes app
- Creating a Route on Karoo 2
Profiles and Data
Sensors
Karoo 2 & Your Bike
Troubleshooting
Karoo 2 Software
Karoo 2 Hardware
- What positioning systems does Karoo 2 use?
- What are the temperature limits to use Karoo 2?
- What cellular connectivity does Karoo 2 have?
- What other bluetooth functions are possible?
- What on-board sensors does the Karoo 2 have?
- How much memory does Karoo 2 have?
-
Dashboard
All Help Articles regarding the Dashboard
Dashboard Basics
- Creating a New Hammerhead Account
- Logging in and Signing out from the Dashboard
- Resetting your Password on the Dashboard
- Linking Third-Party Accounts
- Sorting Saved Routes on the Dashboard
- Supported Web Browsers for Dashboard
Routes and Rides
- Editing a route on the Dashboard
- Creating routes on the Dashboard
- Changing Route Surface/Type when making a Route
- Creating a route from an Activity
- Adding Points Of Interest (POI) on the Dashboard
- Deleting a Route on the Dashboard
Import and Export
- Downloading a FIT file from the Dashboard
- Downloading a GPX file from the Dashboard
- Syncing Routes from Third-Party websites
- Upload to Third-Party websites from Dashboard
- "Karoo Route Grab" Browser Extension
- Importing Routes using an URL
-
Useful Information
Frequently asked questions, shipping, payments and warranty
Karoo 1 FAQs
- What is Karoo?
- User Guide
- How is Karoo different to current bike computers?
- Do you support Varia Rearview Radar?
- What is Karoo shipped with?
- Do you support Electronic Shifting Systems?
Karoo 2 FAQs
- What is Karoo 2?
- User Guide
- Charging Karoo 2
- Karoo 2 Battery Life Expectations
- How is Karoo 2 different to current bike computers?
- Karoo 2 Pre-order Fulfilment Status
General FAQs
Legends and Keys
- Data Fields - Legend
- TBT Icons - Legend
- Mapstyle: Road and Paths - Legend
- Data field Icons - Legend
- Offline Map Sections - Legend
- SLS Icons - Legend
Third Party Applications
- Downloading a FIT file from the Karoo or Karoo 2 on your Mac
- Downloading a FIT file from the Karoo or Karoo 2 on your PC
- Authorizing Permission for Health-Related data on Strava
- Analyze FIT files using external tools
- Unable to sync Routes/Activities between Strava and Dashboard
- Different Shifting Modes for Shimano Di2
Warranty & Returns
Payment & Shipping
Product Documentation
See all 21 articles SHOW ALL ARTICLES