Hammerhead Return Policy

Products must be purchased through www.hammerhead.io to be valid for returns or refunds directly from Hammerhead. All these Returns must be claimed with support@hammerhead.io and a return merchandise authorization (RMA) number obtained prior to shipping. 
 
Karoo Cycling Computer:

• Hammerhead offers a 30-day satisfaction guarantee on the Karoo. You may return your Karoo within 30 days of delivery if you are, for any reason, not satisfied with your purchase. 
  • Products must be returned undamaged and in full working condition in original packaging with all parts, accessories, and documentation.
  • All returns must be claimed with support@hammerhead.io and a return merchandise authorization (RMA) number obtained prior to shipping. 
  • Return shipments must be postmarked within 10 days of the claim’s approval notification. 
  • All refunds are to be processed with the form of payment used when the original purchase was made. 
  • Return shipping will be covered by Hammerhead
  • Exceptions:
    
    • We will not be able to provide a Prepaid Return Label for Bulgaria, Croatia, Cyprus, Finland, Greece, Ireland, Italy, Malta, Poland, Romania, Slovenia, and Spain customers in the event of a return. However, we will reimburse the cost of the return shipping charges up to $25 USD.
    • We will only be able to refund these charges using PayPal in certain cases.

Accessories:

• Customers may return accessory goods purchased by providing us with written notice at support@hammerhead.io within 14 days of the original purchase date.
• Once we receive notice, we will provide information about where you must send the goods you wish to return.
• Customers must return the goods to us within 14 days of providing notice.
• Customers are responsible for any costs related to shipping back the goods they are returning.
• Upon receiving your returned goods and after inspecting the returned goods, we will issue you a refund for the original purchase price.
• We cannot accept goods that have been opened, used, or customized.

Heart Rate Monitors/Soft Goods:

• Hammerhead offers a 30-day satisfaction guarantee on clothing including HR monitors as long as these are unworn, unwashed, and unused. Used clothing is non-refundable. 

Notes:

• Returns and refunds for units purchased through authorized third-party sellers are at the discretion of the seller and must take place through the original point of sale.
• Hammerhead Navigation Inc does not offer refunds for software products and/or services, including, but not limited to, monthly subscriptions and purchases of third-party software through Hammerhead Navigation Inc’s platform and/or marketplace.