Ride App Crashing Screen Frozen

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Duane Ramirez

• April 17, 2021 06:43

I Have experienced 3 ride recording crashes already in 3 weeks. In all events, i noticed the power meter and cadence disconnecting, then, the actual speed value turns grey. Then, everything else stops. I restarted the unit and lost my ride despite it telling me that it’s retrieving the ride. Alas, no previous ride saved. I tried extracting fit file using my computer but there isn’t one. In one of the crash episodes, i was riding with a mate with same unit so was able to compare. His had no issues at all so it might not be GPS-related. It’s getting really frustrating. I need a resolution asap.

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  Scott Ogle

  • April 19, 2021 01:30

  I’m having similar issues.  Three weeks of not having ride data. Crashing out mid ride.   Resetting the unit doesn’t help.  Today the screen was all black.  No data.  This was going to be my Tour Divide computer, but now I’ve lost all my faith in it.  Is there a way to go back to the software the way it was six months ago?  This new software does not work. 

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  Jami

  • April 20, 2021 23:34

  Hello Duane and Scott,

  I'm sorry to hear that you are both experiencing that issue with sensor drops and ride losses. There was a bug identified that was addressed in the software update from April 8.

  Please make sure that you are running the latest update. After installing that update, we have received good feedback from others who had experienced the problem you describe. 

  Here are instructions to check your software and manually update it.

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  Kevin Stewart

  • April 21, 2021 00:06

  Sadly, I too have experienced dropped rides - twice on my Sunday ride! Despite having installed the most recent update, I am still getting crashes and lost rides. Any help would be greatly appreciated! Impossible to analyze rides when there is no record.

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