Komoot only synchronising 50 most recently planned tours

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hchap12

• April 25, 2021 12:51

@hammerhead When will this get fixed?

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• Official comment

  

  Shruti

  • August 26, 2021 16:53

  Hi Henning,

  This issue has been addressed in today's release. Thank you for bringing this to our notice!

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  Dakota

  • April 26, 2021 15:21

  Hello,

  Thanks for writing to us. At this time all the Pinned Routes from RideWithGPS, 50 most recent routes from Komoot, & Starred Routes from Strava will be synced to the Dashboard. We prioritize each feature based on the number of user requests, impact on current customer base, usability, market value etc.  Because of all these considerations, we are unable to provide an exact timeline, but rest assured it is on our software roadmap for development. Thank you for your patience. 

  We value your feedback & thank you for being part of our community! 

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  hchap12

  • May 06, 2021 13:41

  @hammerhead I did not read the small print until after the 45 days:

  Somehow I cannot help feeling that this particular piece of information should have featured more prominently on hammerhead.io.

  My expectations for the Karoo 2 were such that I would never even have guessed that a device billed as "the finest head unit ever built" would come with so many bugs, shortcomings and unimplemented features.

  Dissonance.

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  Dakota

  • May 11, 2021 02:26
  • Edited

  Hello,

  Thanks again writing back to us! I can assure you we are working to implement these new features & bug fixes quite regularly. Specific details regarding these bi-weekly releases can be found here:

  https://www.hammerhead.io/blogs/change-logs

  However, if you find you are still unhappy with this device, you may log a ticket with support & one of our associates would be happy to assist further.  

  Thank you for your patience & understanding. 

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  Henning Piez

  • July 14, 2021 16:07

  It's really a pity. I switch from a 1030 plus and thought that Route Management is better as with the Komoot Plugin on the Garmins....

   

  - Every Komoot Route is a double entry on my dashboard

  - No Collections are used for my Komoot Routes which makes management of my Routes a big mess on the K2... That was much better on the Garmin :-( 

   

  Not the best first impressions of the device after unboxing :-(

   

  Yours

   

  Henning Piez

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  Akhil

  • July 15, 2021 11:15

  Hey Henning,

  We are aware of the bug where duplicate routes are synced from Strava & Komoot. Our team is working on improving this aspect in our future software updates. As a workaround we would urge you to disconnect Komoot from the dashboard, clear the cache & cookies from your browser and connect Komoot once more. 

  If the Issue still persists, please do try the same workaround from a private window or an incognito window on your browser. please do share your observations here or by submitting a ticket to us at support@hammerhead.io :)

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