Dashboard Outage: Saturday, April 8, 2023

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Jami

• April 08, 2023 18:49

The Hammerhead Dashboard is currently experiencing an outage - saved routes, activities, and workouts are not loading. 

Our developers are investigating the outage and we will have this resolved as quickly as possible. Thank you for your patience!

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  Jami

  • April 08, 2023 22:05

  UPDATE as of 18:02 EST:

  The Dashboard has been restored and all saved rides, routes, and workouts should now be visible. Any rides on your device that have not yet synced should also sync the next time the Karoo/Karoo 2 connects to the internet.
  
  *It may be necessary to refresh the Dashboard or log out and back in.

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  Andy Jackson

  • April 09, 2023 16:10
  • Edited

  The route dashboard is still broken for me. I’ve tried multiple browsers and logging out/in.

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  Dirk Standaert

  • April 09, 2023 16:42

  For me it still doesn't work. I signed out and back in.

  It keeps on saying " Fetching Routes" and " Loading more rides" ????

   

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  Hari Krishnan

  • April 09, 2023 16:50

  Dear riders, unfortunately, we are experiencing the Dashboard outage again today and we have flagged this issue to the software team. They are working towards fixing it as soon as possible. We truly regret the inconvenience caused to you.

  https://support.hammerhead.io/hc/en-us/community/posts/14389202913691-Dashboard-Outage-Sunday-April-9-2023

  We will update the above Forum post once it has been fixed.

   

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  Hari Krishnan

  • April 09, 2023 17:33
  • Edited

  Dear riders, the Dashboard is up and running now. 
  (update as on 1:25 am EST, April 9, 2023)

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