Extreme Battery Usage Since Feb. 23rd Software Update.

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Gerry Stephenson

• April 15, 2023 21:07

Hi Tech Support,

Ever since the software update that added the E-Bike sensors for the babe battery the K2 battery drain has been horrible. I have removed those sensors from my profile but no change. On todays ride of 2 hours, 16 minutes the K2 used 60% of the battery on a full charge!!! This is horrible and unacceptable. I rode a few days back with a friend on a 3ish hour ride and the K2 shut off due to low battery???

I have done two factory resets that did nothing. I do not have my iPhone paired and have no notifications setup. 

Everything was good until that update. 

YES, I have submitted a support ticket.

1

• 

  Ali

  • April 17, 2023 08:29
  • Edited

  Hi Gerry, Thanks for raising a ticket with us already. We will follow up with you there and sort this out.
  
  We would need to look into your ride data and the device serial number. Please share the FIT file and Serial number of your Karoo 2 with us when ever you can. Thanks!

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