Broken mount

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Martin Arundel

• May 01, 2023 13:59

The mount has somehow broken. No crashes so a little unsure how it happened. Any chance of a new one being sent out please?
Thanks
Martin

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  Abhishek Anand

  • May 02, 2023 07:00

  Hi Martin,

  We are sorry to hear about the broken puck. I will be happy to ship the replacement part.

  I am suspecting that this could be due to incorrect engagement of the puck while mounting the unit on the Karoo 2 mount. The scratches on the unit shows that you were facing issue with the unit stuck on the mount. We would like to investigate the issue further.

  I have created a ticket to follow up with you in order to collect some information on this breakage. Also, I have requested the order details so that I can ship out the replacement part. Kindly respond there so that we can resolve it for you, sooner.

   

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