Beginning to regret my purchase...

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Comments

17 comments

  • Official comment
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    Shruti

    Hi James, thank you for confirming that the issue was resolved after the recent Software Release.

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    Ali

    Hi James, as a head of Rider Support team. I am looking at this case to find out the best solution for your use case. However, I would like to inform that there are a few known issues on Specialized eBikes and I will into the case to see if it's related to any of those. Thanks for your patience.

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  • Avatar
    Ali

    James could you please confirm if your eBike has a TCU 1 or a TCU2 display on top tube?

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    James P

    Here we go again! 

    Hi Ali - It's a TCU2 I'm guessing as it's the Mastermind TCU with the live display - not sure how to check but I can ask Specialized Rider Care once they open if that helps.

    Just to be clear, the Karoo correctly reports the range remaining up to 256km (or miles) at which point it starts counting from zero again as per the below equation.

    n-256

    or when the range is over 512 the display shows:

    n-512

    Thanks

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  • Avatar
    Ali

    Thanks, James. Based on your description on the ticket and here, once you confirm it is a TCU2 - I will share these with developers for an input to see if there is a fix needed on the Karoo side. We will keep you posted on this here and on the ticket as well.

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    James P

    Hi Ali

    It’s a TCU2 - mentions it in the product info on the website.

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    Ali

    Thanks, James. That's very helpful.

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    Ali

    Hi James, the developers have looked into it, and it is an issue on the Karoo side that should be fixed in one of the releases after this week.

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    James P

    Thank you Ali.

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    António Marvão

    James today update solve your problems ? Don't see it in the release notes

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    James P

    Hi Antonio - I only put today’s update on after my ride so haven’t tested yet - but Ali does say an update AFTER this week’s update…

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    António Marvão

    You are right James.

    My fault

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    Richard Soltes

    welcome to HH

    As my mechanis'c T-shirt says:

    "They all do that."

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    Hari Krishnan

    Dear riders, this is a bug that we are aware of and it will be fixed in the upcoming software update. The software release that was supposed to be released today has been pushed forward as we uncovered a bug on the ATG testing and we will plan it for next release cycle. Thank you for your patience during this time.

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    James P

    Thanks for the update (😉) Hari. 

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    António Marvão

    James any news after the update ?

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    James P

    Issue with range is resolved - thanks Hammerhead!

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