Software update failing

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John Sanchini

• April 11, 2024 06:05

I'm currently running system version 1.457.1794.12 and I've got 1.460.1805.12 ready to install. Each time I try to install, the progress bar get to about 20% and then the unit reboots. Upon the reboot I get an error warning, followed by another automatic reboot and then the unit comes up fine and works just fine. Does anyone had any thoughts about why I'm unable to update to this new version? Thanks!

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  Ali

  • April 12, 2024 06:00

  Hi John, Have you tried to factory reset the device to see if it solves the issue?

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  Foti Vard

  • April 28, 2024 22:54

  Hi - I am also having the same issue with this release. 

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  Foti Vard

  • April 28, 2024 22:58

  Ali - I do not want to do a factory reset as I will then need to add all profile and settings back to my preferences again. Can you confirm if this is a wider issue with this release and will be fixed in the next update? 

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  Ali

  • April 30, 2024 13:24

  Its not a wider issue which is why Factory reset on your unit may help - it could be time consuming, but you do not have to worry about adding your settings again. Almost all of the customization are preserved through the process once you sign back to Hammerhead account and the only thing you need to worry about would be downloading the offline maps, and adding your sensors back again.

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