Rides are not uploading to Hammerhead Dashboard or to Strava from my Hammerhead Karoo

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Peter

• February 04, 2025 01:33

I have 3 rides from December and one from February that have not uploaded to Dashboard or Strava.  Last ride that uploaded was October, 2024,

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  Aishwarya

  • February 06, 2025 17:28

  Hi Peter, I’m happy to help you get this resolved.

  Could you please check if you are logged into your Karoo with your Hammerhead Dashboard credentials? Also, ensure that your Karoo is connected to a stable internet connection, as this is necessary for syncing ride data. I hope this helps, but if you continue to experience any issues, please don’t hesitate to reach out. I’ll be happy to assist you further!

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  Bob Odgis

  • August 02, 2025 13:53

  Recently changed my internet provider from Fios to Spectrum - is this why my ride didn’t upload from the Karoo 2 to the Hammerhead App?

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  Aishwarya

  • August 05, 2025 09:12

  Hi Bob,
  No, the internet provider is not responsible for this behavior. The ride will be uploaded to the Hammerhead Dashboard as long as your Karoo 2 has a stable internet connection. It is not dependent on the specific internet provider. I also checked you've raised a ticket for the same; our team will assist you further.

  Additionally, I would request you to kindly try checking if the WiFi is properly connected, and make sure the WiFi icon is showing like this on your Karoo 2 🛜.

   

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