Latest firmware causing problems - 1.113

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Ken X

• January 31, 2020 20:06

I am wondering if there is a testing/validation process inside Hammerhead, looks to me the frequent firmware updates are all in a rush, as it appears you don't even test/validate them before you push out to public. Are you relying on the users to be your free beta tester?

The latest firmware introduced more problems than addressing any issues:

1. The "Auto Shut-off" is not working. The unit is supposed to turn off itself after 5 minutes of inactivity, with the latest update, I realized it won't. I charged to full and set a timer (one hour) to listen to music, overnight it is totally dead, no battery at all;

2. The Bluetooth became unstable with the latest firmware. It was used to be flawless, but now the music cuts off every few seconds and then resumes. Very annoying. It appears only happen when I turn off the display but need more time to verify.

This is a replacement unit and I was happy with it. The first unit had intermittent connection issues with all my sensors. After back and forth emailing the customer service, I finally got a new unit that worked great. Now the new firmware started to having issues. I haven't tried riding with the new firmware yet, hopefully no other issues.

Karoo has so much potential and could be a great bike computer, I just hope you can do something internally before you losing more customers. You can't keep disappointing same people.

Best,

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  Piergiorgio Ghezzo

  • January 31, 2020 22:36
  • Edited

  Hi Kenneth, I upgraded my Karoo today, then I went out for a ride.

  No probs with sensors or other things. Now I'm trying to listening audio connected to a BT music box and I don't have problems...

  Also screensaver is working here, maybe is a problem of your unit?

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  Hari Krishnan

  • February 04, 2020 09:10

  Hi Kenneth,

  Sorry to hear that you faced issues after the last update. I am happy to look into this and help you with the best resolution. I have created a support ticket regarding this issue and I request you to follow-up there.

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  Luís Fernandes

  • March 04, 2020 19:46

  Same problem here... "The "Auto Shut-off" is not working. The unit is supposed to turn off itself after 5 minutes of inactivity, with the latest update"...

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