Hammerhead service

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Frank Manders

• February 03, 2020 13:44

My beautiful Karoo was damaged due to a fall, still working but with some cracks no longer sure that it would still be waterproof. Got in contact and I was offered the crash replacement. A very pleasant and very quick response over e-mail followed resulting in my paying for the replacement unit last Friday evenening . Today is Monday afternoon and I just got a package, my brand new Karoo, delivered by DHL…….in my hometown in the NETHERLANDS. I am truly flabbergasted about the Hammerhead service department which could be an example to any other company in the world.

Many many thanks and I hope not to have to use it again but this was truly the best service department experience I have ever had…….and I am 55 so I have had to deal with quite a few over time. 

Kind regards,

Frank

2

• Official comment

  

  Franklin Prince

  • February 06, 2020 13:35

  Hey Frank. We are glad you are happy with our Team. We hope to maintain this level of service as a standard.
  
  Thanks for your support.

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