Karoo freezes at altitude

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Brad Lako

• February 19, 2020 19:25

My Karoo was freezing at altitudes above 5000ft. During may accent up the back side of Mt. Lemmon in Tucson AZ, the screen froze and I was not able to swipe screens or use the side buttons. However is did still record my data. 

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  Franklin Prince

  • February 20, 2020 13:32

  hey Brad. Sorry about this. This could have been caused due to some residual cache. I would suggest you to do a hard reset on your unit. Please see: https://support.hammerhead.io/hc/en-us/articles/360003079393-Performing-a-Hard-Reset-on-your-Karoo

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