Known Bugs and Issues

Hi all,

Here’s our list of known critical bugs for the Karoo. The software team is aware of each of these and is working through them alongside the feature requests that are valuable to our customers. We’ll be keeping this list up to date as bugs are fixed, and adding any new bugs that may be discovered. 

As always, please use the forums or our support email address to report any additional bugs you encounter.

March 6 - 1.544.2081

• Elevation/Grade data is inaccurate on Climber for some sections: No Known workaround yet. This issue is caused due to bad map data and we are working towards fixing this issue.

• FIT files of the Routes exported from RWGPS cannot be imported to the Dashboard- The issue is being investigated. Temporary workaround is to import the URL of the Route or sync the pinned Routes from RWGPS directly.
  
  
• Unable to import certain GPX Routes to the Dashboard with copyright tags and invalid timezone code in the GPX file: Temporary workaround is to upload the GPX file to platforms like Strava or RWGPS and export the GPX file from there. These GPX files can be imported to the Dashboard.

• Karoo reports incorrect time on boot sometimes causing wrong ride dates in Dashboard and other third party platforms: The issue is under investigation. Temporary workaround is to connect Karoo to Wi-Fi before starting a ride.

• Turn by turn instructions obscuring the bottom data fields: Temporary workaround is to turn ON the key button icons under the “Settings< key button icons” 
  
  
• Four Data fields on the top of map page causing issues with the visibility of path ahead: The temporary workaround is to keep maximum two data fields on the map page. 
  
  
• Four Data fields at the bottom of map page obscures the current location arrow on the map: The temporary workaround is to keep maximum two data fields on the map page. 

• WhatsApp calls shown as Unknown Number on Karoo for Android phones: We are working towards a solution to this problem.