TBT instructions too late

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Bjoern Giese

• August 01, 2020 18:12

Dear Support,

since the first major update, I have the problem that the TBT instructions are coming ~100m too late.

The position on the map is correct. A reset solves the issue for some time, but it returned after 2 rides.

It's quite annoying and during the ride, I can't rest the Karoo as I would lose all my off-line maps.

Please fix the issue as soon as possible.

Thanks in advance

Björn

 

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  Ashish Kuttappa

  • August 02, 2020 12:30

  Hi Bjoern,
  I am sorry to hear about the trouble with the delay in TBT instruction. We have received a few users who had similar concerns with their ride. We are collecting information and to understand the root cause of the problem, as it does not happen on all the rides. Your help will be greatly appreciated to investigate the problem further.

  Could you please share the GPX and the FIT file of your ride to support@hammerhead.io, so we can look into it further?

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