Throw it out of the window? - Severe Mapping Issues

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Tom Wilson

• January 19, 2022 13:04

Afternoon All.

Made the jump from Garmin to Hammerhead.

Loved the device until I actually had to use it today.

Ive downloaded offline mapping for the relevant area (UK) .... Off we go...

Only there was zero mapping for my first ride using Hammerhead.

I can see that ive downloaded it on the device but it does not translate to actually having mapping on the screen during a ride.

Please can someone help before it goes in the bin!

Thank You :) 

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  Hari Krishnan

  • January 19, 2022 14:26

  @Tom: We are extremely sorry to hear about the negative experience that you had encountered on your recent ride with Karoo 2. We want to get this issue resolved for you as soon as possible. For us to investigate the issue and help you with the resolution, I have created a support ticket requesting some information from you to understand the issue better. I kindly request you follow up on the ticket with the requested details. We will make it right for you.

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  Tom Wilson

  • January 19, 2022 14:37

  Hari, You wonderful man.
  
  I have to admit ... I've just fiddled about with it - I have NO IDEA what I did... but now the maps are working.
  
  The next time I ride - if the problem persists I will get back to you.. but currently it looks as though it has resolved.
  
  Thank you for your prompt response.

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  Hari Krishnan

  • January 19, 2022 14:44

  @Tom: That's great news and thanks for keeping us posted. It looks like the offline map that you have downloaded may not have processed completely earlier and it did later. The routes need to sync with the onboard maps for it to work flawlessly.

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  Stephen Craske

  • January 19, 2022 14:46

  make sure you have GPS enabled. After a previous update, GPS was disabled on my device, took 5 miles before I realised and managed to fix it. Don't give up on the K2, it's a great device!

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