Maps are not displayed when indoors

Follow

Thomas Gruber

• February 09, 2026 10:35

Since one of the latest updates, both Karoos (2 and 3) no longer display maps indoors after startup. Sometimes they appear after 30 to 45 minutes, sometimes not at all.

Hammerhead support tried to explain this by saying there was no GPS signal, but as you can see in the photos, none of the other devices have a GPS fix at this time.

 

And until this winter, both Karoos displayed the offline maps indoors immediately after startup.

It doesn't make sense to me that offline maps can only be displayed on a device when a GPS  fix is available. I need the GPS signal to show my position on the map, but the maps are downloaded and stored on the device itself, and I also don't need a GPS fix to download them.

I used the offline maps to compare maps, check that they were up to date, and perform a second check when planning a route on Komoot.

Has anyone else experienced the maps no longer being displayed indoors?

 

4

• 

  Marc Pontif

  • February 12, 2026 09:01

  +1

  2

  Comment actions Permalink
• 

  Andreas

  • February 13, 2026 05:00

  +1

  2

  Comment actions Permalink
• 

  Aishwarya

  • February 13, 2026 16:54

  Hi All, Thank you for your valuable feedback.
  
  I appreciate your insights and have reviewed them. I’ve shared your input with the product team for further consideration. You raise a valid point regarding the map not displaying when the device is unable to determine the location, especially indoors. Since the system lacks a confirmed position, it also cannot initiate map rendering. The team will look into it.

  0

  Comment actions Permalink
• 

  jowani fricadelli

  • February 22, 2026 19:32
  • Edited

  Tak samo po aktualizacji mapa ładuje się za minut pięć mniej więcej

  0

  Comment actions Permalink
• 

  Miloš Komenda

  • February 16, 2026 20:39

  Instead of offline maps, I suddenly only see a yellowish background, regardless of whether I am indoors or outdoors. However, the saved route is displayed, including my position and navigation instructions. I'm using Karoo 3. I just wrote to support and am waiting for a reply.

  0

  Comment actions Permalink
• 

  Gregory Gregory

  • February 22, 2026 19:17

  Why isn't the user's home location retrieved from settings being used? Same thing on the dashboard. Why do I always see New York? In my opinion, whenever there's no GPS signal, the user's home location should be used to display the map.

  0

  Comment actions Permalink
• 

  Mitja Bonca

  • February 24, 2026 17:21
  • Edited

  *1

  hint: device should remember the last known location before powering off, and use them at next start up if no GPS coordinates are available.

  0

  Comment actions Permalink
• 

  Simon Lockwood

  • March 26, 2026 19:01
  • Edited

  Can the location be established from an internet connection via WiFi or phone app? Or maybe that could confirm home location? Or confirm that the location is the same as the position when turned off?

  0

  Comment actions Permalink
• 

  Thomas Gruber

  • April 03, 2026 12:07

  Thanks to the development team, the latest update fixed this issue for me; now the maps are displayed even when there’s no GPS fix indoors.

  If only this solution could be implemented on the Karoo 2 as well, even though no further feature updates are planned for the Karoo 2. But I think this solution would be very welcome among Karoo 2 users (I still own a Karoo 2 myself).

   

  0

  Comment actions Permalink

Please sign in to leave a comment.