Missing Ride from the fitfiles fold and dashboard

Hi. Just got home from doing a very hard workout and couldn't see the ride in the dashboard on my PC web browser or in the rides page on the Karoo2. I'm pretty sure I correctly ended the ride and didn't delete it by mistake.

On connecting my Karoo2 to my PC with USB debugging on and the MTP option selected, I can see the fitfiles folder, but a little surprised by the content. Today is the 25th March and I've been using the device every day during March. However the newest file visible is dated the 11th March. I was expecting to see one for each ride this month.

On the dashboard I have been deleting files and can only see rides from the 19 to 24 March which is what I expected.

Yesterday my device updated to the latest software version.

Johnathan Freter

March 25, 2022 23:16

I posted about this yesterday. It's a massive pain. I had to auto upload to my trainingpeaks account, download the Fit.gz file which is compressed and then had to download an application to uncompress the file, before I could upload my wife's ride to her Strava.

Ali

March 29, 2022 07:55

Hi Andrew, we are aware of this known problem and investigating it currently. I have attached your information on the ticket raised with the Software team, and if it continues to be a problem on all your rides - please share the details on a ticket to support@hammerhead.io.

Missing Ride from the fitfiles fold and dashboard

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