Garmin Mount puck kept breaking

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James Manriquez

• April 11, 2022 22:13

Has anyone broken their Garmin mount puck numerous times?? I have replaced mine 3-4 times now and the recent breakage was last weekend ride, been replacing it with ebay ones and they dont last long during bumpy rides. Im using one piece aero handlebar with garmin mount out front. Any ideas how to stop it??i think the headunit is alittle heavy , been thinking going back to smaller garmin 530 computer ( before I’ve also wanted to go back when karoo 2 having sensor drop outs but that has been fixed)

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  Abhishek Anand

  • April 13, 2022 07:55
  • Edited

  James, sorry to hear about the multiple breakages of the quarter-turn adapter. We will need to look into some information to identify the root cause of these breakages. Our adapters are tested to carry the unit's weight and I am sure the weight would not be a concern here.

  Please share the picture of the broken adapter, order details, and the serial number of your Karoo 2 at support@hammerhead.io and we can help you there. We may require more information on the breakage to investigate further.

  Don't worry, we will sort this out for you.

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  James Manriquez

  • May 12, 2022 02:46

  Hi @Abhishek i have sent you guys the details via the email you provided, hope to hear from you guys soon.

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