shut down durint the ride

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Michael Hoebanckx

• May 24, 2022 15:26

Today and for the second time the Karoo2  is off during the outing
moreover it is impossible to recover the FIT file
This didn't happen until the last update.

can we go back to the previous update and how to do it

Thank you for your help

serial number KAROO2ALB022703556

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  Kenneth Odem

  • May 24, 2022 17:21

  There are a few threads on this (not easily visible since they are old threads).

  I had a similar issue. Rebooted twice during the ride and lost the ride (had to also redownload the route).

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  Ali

  • May 28, 2022 11:39
  • Edited

  Hey Michael, we are actively working on this case as highest priority. Losing rides is something we hate to hear as well, but the bug has been a tricky one to solve, but we remain committed to finding a fix for it. If this happens on your rides more frequently, I may reach out to you individually to test out the fix before it goes to the general audience. Let me know if you'd be open to that or not.

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