Catastrophic Karoo 2 reboot

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Russell Brownyer

• June 26, 2022 06:11

I'm on a week  long ride I cant seem to download to Strava personal hot spot phone is synced to device.  Have 6 rides that I'm waiting to download at the end of the ride since I can't do it in the field.  Plug Karoo in to charger get up on the last day and I'm back to a wiped clean device that wants me to go through set up again.   This is the second time this has happened     I'M DONE DO YOU WAN'T THIS PIECE OF CRAP BACK MAYBE YOU CAN FIGGER IT OUT.  NOT CRAZY ABOUT MY OLD GARMEN BUT AT LEAST IT WORKS.  I await your reply

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• 

  Ali

  • June 26, 2022 13:47

  Hi Russell, this is not normal and we are really sorry that this has happened on your Karoo 2. I don't see this issue reported by you before with our Support team. We will get you a replacement right away. Could you please send the serial number of your Karoo 2 in an email to support@hammerhead.io?

  We will also try and get your rides synced to Strava. Thanks!

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  Richard Soltes

  • June 30, 2022 17:17

  Anything I really need to track , I do on the phone in MMR or strava as a backup.

  There are FIT file readers and sometimes GoldenChetah can recover a ride,too.

  If I run better than 80% problem free, I am enchanted.

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