Message notification still doesn't work, even if issue is deleted from "known bugs"

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Henryk Kaminski

• September 22, 2022 11:15

- made a hard restet ( newest release was already installed)
- deleted the Karoo Comanion App
- removed Karoo2 from Bluetooth list
- wiped Cache partition on mobile device
- installed Karoo Companion new from Google Playstore
- connected Karoo2 with Mobile Phone (although only at the second attempt the PIN code was generated and displayed!)
- allowed all permissions
- set the App to "never go to standby"
- started my ride yesterday late afternoon, asked some friends to send me messages in different messengers like Whatsapp, Threema, Signal ..
- received 19 Messages during my ride on my mobile phone
- the line below never changed to grey, was white all the time, phone pairing showed a connected status
- no message was displayed on the Karoo2 and at the End of the ride it still sayed: No phone notification received on this ride

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  Akhil

  • September 22, 2022 11:53

  Hi Henryk,

  Thanks for posting and sharing your experience with the Karoo phone notifications! I will be sure to work with you here as we had recently rolled out a fix to improve the experience and we have not received many reports of the feature not working. 

  I have created a ticket and shall follow up with you to collect more details and work with you to arrive at a solution :) 

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  Darrell McCombs

  • September 22, 2022 11:58

  I have the same problem with my iPhone.  I have been traveling (biking trip) and notifications kept being disconnected.  I just got back home and didn't want to start a ticket while on vacation.  I am on the latest Karoo 2 software and the notification fix didn't fix anything for me.  Very Disappointing...

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  Akhil

  • September 22, 2022 18:24

  Hi Darrel,

  Sorry to hear that you have also been facing issues with the phone notifications. Could you please write to us at support@hammerhead.io and share the details of your biking trip ie the FIT files and any troubleshooting steps you performed to offset this behavior? 

  We will be sure to help you out! 

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  Hugh Marsden

  • September 29, 2022 09:14

  I've given up with this "feature". Hammerhead support (despite what Akhill says above) are aware of this problem but have not chosen to sort it out. Their stock response to me was " yes it will be sorted with next sw update" but of course it never has been. What's annoying is that on occasion it has worked  ( once or twice in a year of owning the device) so it is capable of working in theory. I use my smartwatch notifications instead so at least I dont miss messages. I had hoped that SRAM acquiring Hammerhead would sort this issue. What really is needed is a BT app like wahoo use.

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  Hari Krishnan

  • September 30, 2022 10:19

  We have removed this from Known issues so that riders can reach out to us directly to investigate and report the unique device issues with the software team. For those who are affected by this issue, please reach out to us at support@hammerhead.io and we will troubleshoot the issue for you.

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  Henryk Kaminski

  • October 09, 2022 16:02

  with the new SW release from Oct. 6th, notification no longer works.
  Had 3 rides with several messages on my phone, not one of them was shown on the K2 - although I had performed a hard reset and reconnected the phone.
  it's just disappointing and this should be the new generation in biking?
  @Hammerhead: have you ever thought about exchanging the whole development department?

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