Routing/Rerouting

Answered

Comments

13 comments

  • Avatar
    Erik

    HEAR HEAR

    But let me tell you, THEY are not listening

    1
    Comment actions Permalink
  • Avatar
    Obsoletetechnology

    It really sucks.

    Disable that stupid rerouting function.

    2
    Comment actions Permalink
  • Avatar
    Patrick Termont

    The annoying rerouting drives me crazy.

    All relevant comments on this forum are flatly ignored by the HH-software staff.

    The suckers at HH are probably not able to provide a simple off switch in their software for this annoying issue!

    Shame downright shame!!!!

    1
    Comment actions Permalink
  • Avatar
    Erik

    HH is not listening, please add comments on https://www.youtube.com/watch?v=6HeXuFKSpYY

    perhaps this will help as new customers will be more tuned to Youtube then to this forum

    -1
    Comment actions Permalink
  • Avatar
    Chris Horsfield

    I rode a 200km Audax on the weekend. I am required to follow every km of the route which looped around a village. After a drink stop the Karoo 2 insisted I retrace my steps. I knew this was wrong and wasted time checking the route on my phone, memorising it and ignoring the turn around messages. It is a pretty simple basic ask to just follow a preset route. This is 100% why I bought the Karoo. What is going on?????

    2
    Comment actions Permalink
  • Avatar
    Ali

    Hi All, thanks a lot for all your inputs and suggestions. We want to assure you that we have been paying attention to the conversations and wished to take the next steps after the release with the re-routing fixes. There are still improvements planned in the coming releases, and we would love to solve all these re-routing issues occurring globally and sometimes isolated to a region. Please share your issues/bugs as well as the files in a ticket to the support team, as that's the best way for us to get the fixes out for each of these isolated incidents.

    It also seems there's correlation to riding off-road, and we know we must serve off-road riders well to achieve our mission. Once we understand the problem better, we can consider how to provide a proper solution. Until then, we can't comment on timing, but we can assure you that we care about understanding the problem you are facing, why you are facing it, and what we can do to provide a solution.

    To that request, please provide your feedback on this form: https://docs.google.com/forms/d/e/1FAIpQLSdoi-v4nHRgRLy47DfbdZHUt9oF63bM4c3ptO4ey5HiHE4qeg/viewform 

    Your involvement towards the improvement really matters to all of us. Thanks!

    1
    Comment actions Permalink
  • Avatar
    Mikaelbergbom

    Ali.

    That is super and most wanted. Rerouting needs to be done in a different way or simply an option to turn it off? Looking forward to a relevant update.

    Thank you.

    //Mikael

    1
    Comment actions Permalink
  • Avatar
    Daniel S.

    PLEASE PLEASE PLEASE

    make an option to turn rerouting off !!!

    PLEASE PLEASE PLEASE

    3
    Comment actions Permalink
  • Avatar
    Dave Smith

    I'm a gravel guide and I check old routes and new routes. When i leave a route its by choice. The accuracy of the reroute function is atrocious and the inability to disable it is a huge oversight. The big red arrows pointing at random trails makes me want to return to wahoo. Listen to your users, we spent money on your product.

    2
    Comment actions Permalink
  • Avatar
    Erik

    i can fully relate Dave, so can countless other users of the karoo who got tricked into buying this device (other words come to mind).

    It has been quiet from HH for a couple of months, hopefully because they are busy with implementing THE OPTION TO TURN THE HATED REROUTING OFF. 

    but... i fear it will be still there in a couple of months

    they hear us.. they are just nog listening

    -2
    Comment actions Permalink
  • Avatar
    Chris Horsfield

    I don’t think they grasp how big an issue it is. It’s just on the todo list rather than critical issue list. K2 users should be the best marketing tool they have waxing lyrical about how good it is to their mates in the Sunday group ride. I would not recommend it to an Audax rider I rode with. Oddly it was not as bad as it now is when I bought it.

    Chris

    2
    Comment actions Permalink
  • Avatar
    Patrick Termont

    I dont give a f..k anymore. I‘m back on a real cycling computer called Garmin !

    -1
    Comment actions Permalink
  • Avatar
    Erik

    Almost at the same point as you are Patrick, but.. i paid good money for this total faillure. 

    so now i see it as my mission to inform others that they at least should read these posts in the forum before they buy a karoo2. Posting comments on youtube etc

    -1
    Comment actions Permalink

Please sign in to leave a comment.