Karoo 2 - Unit not turning On

If your Karoo 2 device will not fully power on or show the charging indicator while plugged into power, this can be due to many reasons, including corrupted data or a bad installation of a software update file. The steps below will help to determine and resolve the issue.

1. First attempt to force boot up by Pressing the buttons A (Top Left)  + B (Bottom Left) + D (Bottom Right)  for about 20 seconds and if you see the <H> logo. Click here for more details on button configurations: Karoo 2 - Physical Buttons
2. Test the Hammerhead cable on another device or try a different USB A to USB C cable with the Karoo 2. 
3. You can also test by Connecting to the laptop port 
   1. If connecting to a Power output, confirm your power adapter does not exceed an output of 5V, 2.5A
4. Check that there is no foreign material or moisture inside the USB-C port of the device
   1. If there is use air to blow it out or leave to dry 
   2. If the USB C port charge pins appear discolored, you can use some isopropyl alcohol on a cotton bud to gently clean the contacts. CAUTION: Allow to dry thoroughly before charging. 
5. Plug in the charger to the unit
   1. Leave for 10 minutes
6. Press the power button (button B)
   1. You will be able to see the charging animation on the screen
7. Ensure that the unit and charging cable do not heat up after being plugged in for 30 seconds
8. Check whether pressing the power button after 10 minutes shows a charging animation.
   1. If not, check after 1 hour
9. If the Karoo 2 does not power on at this point, please perform a hard reset.

If you have any doubts, please raise a support ticket here and we will help you.

Related Articles:

• Karoo 2 - Performing a Hard-Reset
• Karoo 2 - Physical Buttons