Karoo 2 - Stuck in a Continuous Reboot

If your Karoo 2 device freezes, is stuck on the Hammerhead logo or keeps rebooting itself, this can be due to many reasons, including corrupted data or a bad installation of a software update file. The steps below will help to determine and resolve the issue.

1. Ensure the SIM card installed on the unit is “cellular-SIM-card“, not the data-SIM-card. There is a difference. See: What is the difference between mobile SIM and data SIM card
   1. Remove the SIM card from Karoo 2 before attempting the next steps.
2. Attempt to force boot up by Pressing the buttons A (Top Left)  + B (Bottom Left) + D (Bottom Right) for about 20 seconds, and if you see the <H> logo.
   
3. Turn the Karoo 2 off by long pressing Button B (Bottom Left) and turn it back on again after 2-3 minutes.
4. If the Karoo 2 will not power off or if the reboot does not resolve the issue, please perform a hard reset.

If you have any doubts, please raise a support ticket here and we will help you.

Related Articles:

• Karoo 2 - Performing a Hard-Reset
• Karoo 2 - Cellular Bands